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Service Excellence for Sustainability
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Business Innovation with New ICT in the Asia-Pacific: Case Studies
This book clarifies the direction of business innovation using new ICT such as the Internet of things (IoT), artificial intelligence (AI), smartphones, and cloud computing through a series of case studies on successful trials and advanced businesses in the Asia-Pacific where many industry sectors have been growing successfully in the 21st century. ICT has been playing an important role in value creation for customers and in profit generation for providers, contributing to various service innovation and business innovation. Now, digitalization using IoT and AI provides solutions to address various issues in the human society, which is transforming services and businesses in the 21st century. ...
Studies on Women in Malaysia, 1990-2004
1; General works and history -- 2; Crime and delinquency -- 3; Economic conditions, employment aspects, status and women's role in development -- 4; Education -- 5; Feminism and women's rights -- 6; Health and welfare -- 7; Legal statuss, women and family law -- 8; Literary aspects, women in literature, mass media and the arts -- 9; Marriage and divorce, fertility and demography -- 10; Muslim women and islam -- 11; Political activities and public life -- 12; Socio-cultural conditions, status in society, sociological and anthtopological studies -- 13; Technology and science.
Strategic Management from an Islamic Perspective
Fascinating insights into modern strategic management from an Islamic perspective While strategic management is a cornerstone of any MBA program, it's almost always taught from conventional theories and typically American case studies. This book takes those traditional theories and interprets them from an Islamic perspective using more international case studies. Though primarily intended as a textbook for business students, the book is also extremely useful for any Muslim business leaders who want to transform their businesses while complying with Shariah, with a particular focus on developing corporate cultures and structures in sync with Islamic values. Offers a critical review of conventional strategic management theory, suggesting more effective alternatives based on a combination of conventional and Islamic theories Includes international case studies, each with a particularly Islamic angle Written by a successful author team that has written extensively on the subject of business management from an Islamic perspective
Education Policy in Developing Countries
Almost any economist will agree that education plays a key role in determining a country’s economic growth and standard of living, but what we know about education policy in developing countries is remarkably incomplete and scattered over decades and across publications. Education Policy in Developing Countries rights this wrong, taking stock of twenty years of research to assess what we actually know—and what we still need to learn—about effective education policy in the places that need it the most. Surveying many aspects of education—from administrative structures to the availability of health care to parent and student incentives—the contributors synthesize an impressive divers...
To the Stutterer
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Wave and Tidal Energy
Eine umfassende Publikation zu sämtlichen Aspekten der Wellen- und Gezeitenenergie. Wave and Tidal Energy gibt einen ausführlichen Überblick über die Entwicklung erneuerbarer Energie aus dem Meer, bezieht sich auf die neueste Forschung und Erfahrungen aus Anlagentests. Das Buch verfolgt zwei Ziele, zum einen vermittelt es Einsteigern in das Fachgebiet eine Überblick über die Wellen- und Gezeitenenergie, zum anderen ist es ein Referenzwerk für komplexere Studien und die Praxis. Es vermittelt Detailwissen zu wichtigen Themen wie Ressourcencharakterisierung, Technologie für Wellen- und Gezeitenanlagen, Stromversorgungssysteme, numerische und physikalische Modellierung, Umwelteffekte und...
