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Hotel Butlers, The Great Service Differentiators
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in...
The Good, the Bad, the Butlers:
Despite his challenges as a deaf-mute, Burnell Butler was one of those who dreamed of a better life in Texas. Lured by all the twenty-eighth state offered, Butler, his wife, twelve children, and seven slaves gambled big in 1852, migrating from Mississippi in covered wagons to the unknown prairies of Texas. It was there that the Butlers would begin a new chapter, fueled by their rugged, hard-working spirit. Charles Olmsted, a former award-winning sports writer, relies on extensive research and anecdotes to chronologically capture the fascinating history of the Butler family. Beginning with a cattle drive during the Civil War, Olmsted details how Burnells son, William G. Butler joined in helpi...
British Road Book
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Extraordinary Jobs in the Service Sector
Ever wonder who wrangles the animals during a movie shoot? What it takes to be a brewmaster? How that play-by-play announcer got his job? What it is like to be a secret shopper? The new.
Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service
Tourism and hospitality are increasingly becoming more complex, having grown exponentially over the last decade. As the industry becomes more complex, new demands arise regarding its overall organization and operations, which call for not only more experienced and specialized staff, but also advanced technological solutions that support new paradigms and expectations. The Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service discusses the current changes and challenges in tourism and hospitality. Covering key topics such as entrepreneurship, local development, and technology, this major reference work is ideal for managers, entrepreneurs, business owners, industry professionals, researchers, academicians, scholars, practitioners, instructors, and students.
The Server
A cutting‑edge media history on a perennially fascinating topic, which attempts to answer the crucial question: Who is in charge, the servant or the master? Though classic servants like the butler or the governess have largely vanished, the Internet is filled with servers: web, ftp, mail, and others perform their daily drudgery, going about their business noiselessly and unnoticed. Why then are current‑day digital drudges called servers? Markus Krajewski explores this question by going from the present back to the Baroque to study historical aspects of service through various perspectives, be it the servants' relationship to architecture or their function in literary or scientific contexts. At the intersection of media studies, cultural history, and literature, this work recounts the gradual transition of agency from human to nonhuman actors to show how the concept of the digital server stems from the classic role of the servant.
