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New Serial Titles
A union list of serials commencing publication after Dec. 31, 1949.
Privacy Act Issuances ... Compilation
Contains systems of records maintained on individuals by Federal agencies which were published in the Federal Register and rules of each agency concerning the procedures the agency will use in helping individuals who request information about their records.
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Alcohol Fuels
None
Correctional Organization and Management
Bridges the gap between critical elements of organisational theory and psychosocial issues. Explains the evolution of corrections related public policy and corrections organisational behaviour and structure over the past 200 years. Also leads to an understanding of the ethical, change management, and 21st century challenges correctional managers and leaders must be prepared to address.
