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This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes – the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.
This is the only comprehensive and critical account, in a single volume, of the leukocytes. It cuts across scientific and clinical disciplines to provide a unified review of granulocytes, monocytes, and lymphocytes, both as individual cell types and as they form an integrated system of defense against the body's foreign invaders. Sections on each cell type discuss first normal and then abnormal aspects of morphogenesis and morphology, the kinetics of production, distribution, life span, metabolism and function. Specific disease states are reviewed in the context of pathophysiological mechanisms. Readable, and beautifully illustrated with photomicrographs, electron micrographs, diagrams and d...
Biomaterials are produced from biological material and are used for their physical characteristics. This book looks at the range of biomaterials and their applications which range from the use of polysaccharides as thickening agents to the use of proteins as fibres and adhesives.
Includes Abstracts section, previously issued separately.
In honour of the 90th birthday of Nobel Prize-winner Linus Pauling, this volume contains essays which examine the many areas of science to which Pauling has contributed. The topics range from molecular and crystal structure determination to the use of vitamins in cancer research.
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