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Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their purchases. A new business model for the tech industry is needed one that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the use of the product as the beginning of a journey with a customer, not the end. The growing consumption gap caused by the avalanche of complexity that these companies have unleashed on their customers is undermining feature-based differentiation as a competitive advantage. Results-based differentiation actually measured by customers may be the next Big Thing in tech. Complexity Avalanche offers technology companies a roadmap for moving to this next level of services. This is not a book strictly for service executives, but for every executive whose company builds, sells, or supports technology."
Maintaining a building is expensive: it costs many times more to run a building than to build it, yet maintenance is often accorded a low priority. Building Maintenance covers the technical aspects of maintenance for undergraduate students on built environment courses, particularly building surveying and facilities management. It addresses the major questions regarding maintenance activities and shows that maintenance should be considered seriously at the design stage. Extensive case studies illustrate what can go wrong, how to put matters right and how to get it right first time.
This six-part series starts with field stripping basics, thoroughly explains all takedown components, and finishes with reassemble instructions for hundreds of popular firearms. Clear photos and easy to understand text, guides you every step along the way. Author J.B. Wood has revised and expanded the first five parts of the series so each includes hundred of variants. More than 3,500 pages of hands-on information you need to increase accuracy and speed.
Consumption Economics will help you re-imagine how to profitably build, sell, and deliver products in the age of the cloud.
Industry after industry is becoming technology driven as software rapidly eats the world. As it spreads, so do complexity and opportunity. There are clear signs that the traditional B2B business model designed 125 years ago as a simple make, sell, ship approach for early manufacturing companies is no longer capable of delivering the full potential of high-tech and near-tech solutions. B4B seeks to frame what is possible in an age where suppliers are connected to their customers in real time. The traditional world of B2B was designed to sell things to customers, whereas the new B4B model will be about delivering outcomes for customers. It's a whole new ballgame. Using powerful models and specific examples, B4B envisions a next-generation tech industry where suppliers play an active, ongoing role in helping business customers achieve unparalleled value from their technology investments.
Moving to New York to pursue creative ambitions, four former classmates share decades marked by love, loss, addiction, and haunting elements from a brutal childhood.