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Lives on the Line
The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.
Labor, Economy, and Society
Work is, and always will be, a central institution of society. What makes a capitalist society unique is that it treats the human capacity to engage in labor as a basic commodity. This can be a source of dynamism, as when innovative firms raise wages to attract the best and brightest. But it can also be a source of misery, as when one’s skills are suddenly rendered obsolete by forces beyond one’s control. Jeffrey J. Sallaz asks us to rethink our basic assumptions about work. Drawing on cutting-edge theories within economic sociology and through the use of contemporary examples, he conceptualizes labor as embedded exchange. This draws attention to issues that all too frequently are overlooked in our public discourse and private imaginations: how various forms of work are classified and valued; how markets for labor operate in practice; and how people can challenge the central fiction that their work is simply a commodity to be bought and sold. This readable and engaging book is suitable for both graduate and advanced undergraduate students. It will be of interest to economic sociologists, scholars of labor, and all of those who find themselves working for a living.
The Labor of Luck
"A rich and compelling comparative study of a rapidly growing and little-studied global industry. Sallaz offers an extremely clever and provocative account that is sure to stimulate a lot of debate among scholars."—Ruth Milkman, University of California, Los Angeles and author of L.A. Story: Immigrant Workers and the Future of the U.S. Labor Movement "A tremendous tour de force. It is astonishing in its scope, ranging effortlessly from the minutiae of shop floor life to the heights of comparative national political and economic history, from breezily personal (and often amusing) to a brilliant reconstruction of social theory."—Steven Henry Lopez, Ohio State University and author of Reorganizing the Rust Belt: An Inside Study of the American Labor Movement
The Oxford Handbook of Pierre Bourdieu
The Oxford Handbook of Pierre Bourdieu examines the legacy of one of the most influential social thinkers of the last half-century. Taken together, these writings offer a comprehensive overview of Bourdieu's biography, his main theoretical ideas, and his ongoing influence on the social sciences.
Working the Phones
A Marxist investigation into the forms of resistance occurring in the UK call centre today
Pop Finance
During the 1990s, the United States underwent a dramatic transformation: investing in stocks, once the province of a privileged elite, became a mass activity involving more than half of Americans. Pop Finance follows the trajectory of this new market populism via the rise of investment clubs, through which millions of people across the socioeconomic spectrum became investors for the first time. As sociologist Brooke Harrington shows, these new investors pour billions of dollars annually into the U.S. stock market and hold significant positions in some of the nation's largest firms. Drawing upon Harrington's long-term observation of investment clubs, along with in-depth interviews and extensi...
The Digital Street
The social impact of the Internet and new digital technologies is irrefutable, especially for adolescents. It is simply no longer possible to understand coming of age in the inner city without an appreciation of both the face-to-face and online relations that structure neighborhood life. The Digital Street is the first in-depth exploration of the ways digital social media is changing life in poor, minority communities. Based on five years of ethnographic observations, dozens of interviews, and analyses of social media content, Jeffrey Lane illustrates a new street world where social media transforms how young people experience neighborhood violence and poverty. Lane examines the online migra...
The Civil Sphere
How do real individuals live together in real societies in the real world?Jeffrey Alexander's masterful work, The Civil Sphere, addresses this central paradox of modern life. Feelings for others--the solidarity that is ignored or underplayed by theories of power or self-interest--are at the heart of this novel inquiry into the meeting place between normative theories of what we think we should do and empirical studies of who we actually are. A grand and sweeping statement, The Civil Sphere is a major contribution to our thinking about the real but ideal world in which we all reside.
Goffman Unbound!
"Thomas Scheff demonstrates why Goffman remains such a key figure for social scientists. Goffman may have been cautious about recognizing the role of emotions in social life, but Scheff boldly and creatively shows why the sociological and the psychological are necessarily intertwined. This is certainly a book for all serious analysts of social behaviour." Michael Billig, Nottingham University "Scheff's critical eye is equal to his subject, shrewdly appreciating Goffman's many virtues while also showing where and how Goffman's thinking needs revision and development. This original and provocative book offers a fresh interpretation of Goffman and will become a benchmark for all subsequent comm...
Social Finance
Social Finance is a rapidly advancing area of practice, policy and research, with alot of unanswered questions. What does it amount to? What is it to be 'social' in finance? How do you value assets that offer a social as well as a financial return? This book provides a collection of authoritative essays on these and related topics. The essays embrace the different manifestations of social finance, collate existing research, set out the controversies, offer theoretical insights, and advances, and draw together the ideas of the leading thinkers in the field. Contributors to this volume are leading exponents and practitioners of social finance and leading academics from the main relevant discip...
