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In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm. · Defines the nature of new CRM niche solutions · Provides entirely new types of functionality that mesh seamlessly · Describes solutions focused solely on the needs of the customer
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Managing Systems Migrations and Upgrades is the perfect book for technology managers who want a rational guide to evaluating the business aspects of various possible technical solutions. Enterprises today are in the middle of the R&D race for technology leadership, with providers who increasingly need to create markets for new technologies while shortening development, implementation, and life cycles. The cost for the current tempo of technology life cycles is endless change-management controls, organizational chaos, production use of high-risk beta products, and greater potential for failure of existing systems during migration. Burkey and Breakfield help you answer questions such as, "Is t...
A high-velocity political thriller from a gifted first-time novelist follows the hunt for a videotape that terrifyingly reveals Washington's deadliest secret: the shocking identity of the vice president's assassin. First, there is the bullet -- the bullet fired from the rifle of one of the world's most elusive assassins. Second, there is the body -- the body of the vice president of the United States. Finally, there is the secret, a secret poised to wreak chaos so potent as to bring the highest powers of government to their knees. Welcome to the high-stakes world of The Greater Good, a heart-pounding, lightning-paced suspense novel that boldly marks the arrival of a singular new writing tale...
In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm.
The life expectancy of a typical library is 20 or so years. This useful life can be greatly extended, however, with extensive planning and an informed choice of versatile, adaptable furnishings. Everything you need to know to accomplish this feat can be found within the pages of this volume. Professional, experienced advice and suggestions take the library designer through the entire design process. This book provides a plethora of information from the planning stages through the finished media center—to allow any librarian or architect to make informed, cost-effective decisions. The work begins with the creation of the development team, explains terminology employed by furniture manufactu...
The Film Studio sheds new light on the evolution of global film production, highlighting the role of film studios worldwide. The authors explore the contemporary international production environment, identifying various types of film studios and investigating the consequences for Hollywood, international film production, and the studio locations. Visit our website for sample chapters!
Reports for 1836-1854/56 found in the Journals of the House of the General Assembly of the State of Arkansas, 1836-1856.