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Managing Customer Service
Jenny Hayes and Frances Dredge offer a concise introduction to the business reasons for building good relationships with customers, and also examine the management framework of customer service.
The Cheating Boyfriend (and Other Organizational Indiscretions)
Every organization has a "dark side." On the surface your company may seem like it's one of the best places to work, but there will always be one person with a poor attitude, one manager who treats his golf buddy better than everyone else, one shy person on the team, one useless middle manager, one "control freak..." The Cheating Boyfriend (And Other Organizational Indiscretions) calls out the problems that companies would prefer to keep locked away behind closed doors and offers tips and suggestions on how to transform "bad behavior." Jenny Hayes, MSOD, chronicles various articles she has written with the hope that it will encourage people to break away from the status quo and strive for positive organizational change.
Our Greghamstown Ancestors
"Family history of decendants of Samuel and Catherine Dean. Samuel Dean was a convict transported from England in the ship "Mangles" on it's sixth voyage. He arrived in the Colony in 1883. Catherine was the daughter of a convict Martin Kinsella, transported from the Cove of Cork, Ireland in 1824. Martin petitioned the Governor to allow his family to come to Australia. Catherine and her mother Elenor arrived in Australia on the ship "Caroline" in August 1833. There was also a son Thomas but no mention of him arriving in Australia can be found. Samuel and Catherine were married in 1838 in St. Matthews Church, Windsor. They raised twelve children in the area. In the 1860s they crossed the Blue Mountains and settled at Greghamstown near Blayney with some of their children. It appears as least three of their children who were then grown up stayed behind in the Kurrajong area. These children later joined their parents in the areas around Greghamstown and Manildra."--Provided by publisher.
Miss Hayes
Seven years ago, Miss Hayes' world was turned upside down when she lost her father, her betrothed, and any prospect of a comfortable future. Too proud to live upon the charity of others, she became a teacher at Miss Wolfraston's Seminary for Young Ladies. She has no wish to re-enter the society that turned its back on her. But she has spent five years nurturing her pupil, Miss Charlotte Fletcher, and when she is asked to be her companion for the summer, her affection for the young lady overcomes her reservations. As ghosts from her past come back to haunt her, feelings long buried begin to surface. By confronting her demons, can she begin to forge a new future?
Black Clouds
In her memoir, Black Clouds, author Linda "Leigh" Haynes Pritchard Leonard tells the story of the life challenges she has faced. More than anything, it is a journey into God's care, revealing how He works in the lives of innocent children and people who put their trust in Him. During the early years of Leigh's abuse and abandonment, God sheltered her from the fiery darts of those who would harm her. He prevented her from realizing that her life was any different from those of her schoolmates. From being abandoned as a child to dealing with her adult life as she faced life-or-death situations, God has always been with her. She has dealt with alcohol abuse, the destruction of her home through ...
Fried Potatoes, Mustard Greens, Fat Back, Soup Beans, and Cornbread. . .
“. . . Retracing the Vanishing Footprints of Our Appalachian Ancestors” represents a genealogical history of thirteen major pioneer families who settled in eastern Kentucky during the 18th and 19th Centuries. The surnames include Adams, Berry, Brooks, Brown, Burton, Castle, Chaffin, Daniel, Large, Thompson, Ward, Wellman, and Young. To fully appreciate their social and economic hardships and challenges requires the reader to visualize what life was like on the early frontier. After the American Revolution and the Civil War, many of these early pioneers traveled from North Carolina and Virginia into the sheltering hills of eastern Kentucky via Cumberland Gap and Pound Gap. Others came fro...
Genesis Pact
There’s a dangerous new power on Earth. Eight years after Genesis War and in a post-World Government era, criminal factions emerge to take control of the cities. ITF Director Bill Taggart watches from afar as humanity faces a new threat in the guise of an unstable power. When signs emerge that the factions are getting restless, Bill sends alien Indigenes back to Earth. His hope is they will join the fight against the criminals. But the factions capture those who return and put them to work in the curfew-controlled neighbourhoods. An Indigene named Isobel is sold to one such neighbourhood. There the residents greet her with hostility, but when the factions threaten more than the residents...
Belonging
Appealing to readers of Delia Owens’ Where the Crawdads Sing, Kristin Hannah’s Firefly Lane, and Ann Packer’s The Dive from Clausen’s Pier, Belonging is a heartbreaking and hopeful coming of age story that traverses lifelong friendship, first love, and a young woman’s fierce desire to transcend her traumatic childhood. Jenny is thirteen when an epic dust storm rolls into her central California town in December 1977. Bedridden after contracting a life-threatening illness in the storm and suffering a shocking loss, Jenny realizes she will never be cared for by the mother who both neglects and terrifies her or the father who allows it. She relies on her cousin, Heather, who has the lo...
