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Jim Spohrer
Biography of Jim Spohrer, currently Director, Global University Programs and Cognitive Systems Institute at IBM, previously Director Almaden Service Research at IBM/Research and Director Almaden Service Research at IBM/Research.
Services Science
In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations. All the contributions in this book stem from the presentations and statements given at the first German Services Science Conference.
Service in the AI Era
Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better menta...
Trading Zones and Interactional Expertise
A proposal for a new framework for fostering collaborations across disciplines, addressing both theory and practical applications. Cross-disciplinary collaboration increasingly characterizes today's science and engineering research. The problems and opportunities facing society do not come neatly sorted by discipline. Difficulties arise when researchers from disciplines as different as engineering and the humanities work together and find that they speak largely different languages. This book explores a new framework for fostering collaborations among existing disciplines and expertise communities. The framework unites two ideas to emerge from recent work in STS: trading zones, in which scie...
Service Systems
This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.
People and Computers VIII
Human Computer Interaction (HCI) is concerned with every aspect of the relationship between computers and people (individuals, groups and society). The annual meeting of the British Computer Society's HCI group is recognised as one of the main venues for discussing recent trends and issues. This volume contains refereed papers and reports at the 1993 meeting. A broad range of HCI related topics are covered, including user interface design, user modelling, tools, hypertext, CSCW, and programming. Both research and commercial perspectives are considered, making the book essential for all researchers, designers and manufacturers who need to keep abreast of developments in HCI.
Information Systems and New Applications in the Service Sector: Models and Methods
"This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems"--Provided by publisher.
Open Business Models
In his landmark book Open Innovation, Henry Chesbrough demonstrated that because useful knowledge is no longer concentrated in a few large organizations, business leaders must adopt a new, “open” model of innovation. Using this model, companies look outside their boundaries for ideas and intellectual property (IP) they can bring in, as well as license their unutilized home-grown IP to other organizations. In Open Business Models, Chesbrough takes readers to the next step—explaining how to make money in an open innovation landscape. He provides a diagnostic instrument enabling you to assess your company’s current business model, and explains how to overcome common barriers to creating...
Intention-based Diagnosis of Novice Programming Errors
Accurate identification and explication of program bugs requires an understanding of the programmer's intentions. Otherwise it is not possible to determine exactly what part of the program is erroneous, and how best to correct it. Understanding the programmer's intentions is doubly necessary if the programmer is a novice, and the diagnostician is a teacher who is trying to find out why the student is having difficulties. Intention-based error diagnosis has been implemented in a program called PROUST, which identifies non-syntactic bugs in programs written by novice Pascal programmers. Empirical studies of PROUST's performance show that it achieves high performance in finding bugs in non-trivial student programs. This book is intended for people interested in the application of artificial-intelligence techniques to computer-aided instruction, and to automatic program analysis, debugging, and synthesis.
