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Never Lose a Customer Again
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel ne...
Astonishing Times
A modern superhero story that celebrates the genre and redefines heroes for a new generation. In a world where superheroes are common place, Noah Sans, a young reporter trying to live up to the legacy of his father, investigates a mystery involving missing superheroes that quickly turns into a thrilling conspiracy. Noah Sans, a young reporter living in the shadow of his father, lives in a world full of superheroes—but no one seems to care. After a world changing event called The Cataclysm, people moved on, and now heroes are old news. But when Noah begins investigating a mysterious murder, he comes face to face with his most revered heroes and is forced to confront a secret past that could...
Customer Understanding
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. T...
Never Lose an Employee Again
A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, compan...
It Wasnand't Meant to Be
Book Delisted
The Singing Irish
In The Singing Irish, Michael Alan Anderson brings to life the rich history and traditions of the Notre Dame Glee Club. Replete with nearly three hundred images, the stunning large-format book examines the early history of the ensemble before 1915, its robust membership, rehearsal and concert customs, and the contributions of its conductors through the decades. Anderson interviewed dozens of Glee Club alumni going back to the early 1940s to narrate the vibrant story of the group, while assembling a wealth of documents that detail the activities undertaken—and impressions made—by this extraordinary musical ensemble. The group’s famous appearances on the Ed Sullivan Show in the early 195...
Rigorous Development of Complex Fault-Tolerant Systems
This book brings together 19 papers focusing on the application of rigorous design techniques to the development of fault-tolerant, software-based systems. It is an outcome of the REFT 2005 Workshop on Rigorous Engineering of Fault-Tolerant Systems held in conjunction with the Formal Methods 2005 conference at Newcastle upon Tyne, UK, in July 2005.
Foundations of Professional Personal Training
Developed and written by canfitpro, this third edition of Foundations of Professional Personal Training contains essential information for building a successful career as a personal trainer and preparing for canfitpro's Personal Training Specialist (PTS) certification.
FM 2005: Formal Methods
This volume contains the proceedings of Formal Methods 2005, the 13th InternationalSymposiumonFormalMethodsheldinNewcastleuponTyne,UK, during July 18–22, 2005. Formal Methods Europe (FME, www.fmeurope.org) is an independent association which aims to stimulate the use of, and research on, formal methods for system development. FME conferences began with a VDM Europe symposium in 1987. Since then, the meetings have grown and have been held about once every 18 months. Throughout the years the symposia have been notablysuccessfulinbringingtogetherresearchers,tooldevelopers,vendors,and users, both from academia and from industry. Formal Methods 2005 con?rms this success. We received 130 submiss...
Jet
The weekly source of African American political and entertainment news.
