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In Pursuit of Quality
Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important than the end.
Systems Thinking in the Public Sector
In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted.
Freedom from Command and Control
"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers." An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
Freedom from Command and Control
This is a management book that challenges convention and aims to appeal to a wide target audience. It argues that while many commentators acknowledge command and control is failing us, no one provides an alternative.
Responsibility and Public Services
In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.
Systems Thinking in the Public Sector
John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the reader a proven method by which to bring about real improvement in service performance and cost.
Delivering Public Services that Work
"Presents evidence that there is a significantly better and cheaper way to manage public sector services than the present target driven approach. Systems thinking enables greatly improved services, lower costs and happier staff. It allows all but the most dysfunctional of government performances to be greatly exceeded." - overview.
Basic Helicopter Aerodynamics
Basic Helicopter Aerodynamics is widely appreciated as an easily accessible, rounded introduction to the first principles of the aerodynamics of helicopter flight. Simon Newman has brought this third edition completely up to date with a full new set of illustrations and imagery. An accompanying website www.wiley.com/go/seddon contains all the calculation files used in the book, problems, solutions, PPT slides and supporting MATLAB® code. Simon Newman addresses the unique considerations applicable to rotor UAVs and MAVs, and coverage of blade dynamics is expanded to include both flapping, lagging and ground resonance. New material is included on blade tip design, flow characteristics surroun...
Free Markets and Food Riots
This book describes and explains the extraordinary wave of popular protest that swept across the so-called Third World and the countries of the former socialist bloc during the period from the late 1970s to the early 1990s, in response to the mounting debt crisis and the austerity measures widely adopted as part of economic "reform" and "adjustment". Explores this general proposition in a cross-national study of the austerity protests, or the 'IMF Riots' that have affected so many debtor nations since the mid-1970s Argues that modern austerity protests, like the classical "bread riots" in eighteenth-century Europe are political acts aimed at injustice, but acts that are an integral part of t...
