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The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations' fixation with functionality has meant that the 'human' elements of the customer's experience have become neglected. Strict processes and automated procedures have created organizations full of people who aren't allowed to act in a 'human' way. As a result, and despite these new technologies, customers are no more satisfied than they were a decade ago (according to the Institute of Customer Service) and, according to Edelman, they now trust big organi...
"I Was There - A Musical Journey" by John Sills describes the author's musical experiences over the past forty-five years. It is a wide-ranging account of modern music from the 1960s onwards, spanning rock, pop, soul, reggae, jazz, indie, punk, new wave, world music, dance, rap, electronica, folk and country music. It is a personal selection interwoven with key moments from the author's life. It is a story in which the reader can embark on the whole journey, or dip into, to remember their own experiences, or to learn about artists they may not have heard before. Above all, it is a celebration of the wonders of music and how it helps us express ourselves, reflect, rejoice, and share. A celebration of life.
Appendix 42 in the report of the minister of agriculture for 1874 consists of a Report of proceedings connected with Canadian archives in Europe, by H.A.J.B. Verreau.
"Report of the Dominion fishery commission on the fisheries of the province of Ontario, 1893", issued as vol. 26, no. 7, supplement.
"Report of the Dominion fishery commission on the fisheries of the province of Ontario, 1893", issued as vol. 26, no. 7, supplement.
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