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Culture Your Culture
Culture Your Culture is the comprehensive guide to Design of Work Experience, an innovative (and much needed) framework for the design and implementation of culture, people strategies, organizational change, and designed experiences that enable both business and people thrive.
Mobile Medicine
No topic in healthcare technology is more urgent and yet more elusive to date than mobile computing in medicine. It adheres to no boundaries, stagnates in silos, and demands not just the attention of dedicated professionals, but also teams of teams.
Innovation Is Everybody's Business
Tamara Ghandour, author, podcaster, keynote speaker and founder of innovation training company, LaunchStreet, used to believe that innovation was the domain of a select few, exclusive to certain industries, or relegated to a specific job role. But, as Tamara discovered in her 25 years of work and research, everybody has the capacity to innovate. It's a person's unique innovation style, (which can be assessed and channelled), that can transform inertia into innovation. Drawing on eye-opening data from her proprietary Innovation Quotient Edge Assessment, Innovation is Everybody's Business is for those looking for solutions to the daily pain of how do I prove my worth, a reality for many people...
Punk CX
LIMITED EDITION - 7'x7' HARDBACK - ORIGINAL CONCEPTEmerging in the 1970s, prog rock was often accused of being overly technical, too elaborate, not focused on its audience and often in danger of disappearing up it's own a---!One could argue that the service and experience space is starting to exhibit some of the same characteristics namely it's in danger of becoming overly technical, benchmarked, frameworked, measured, codified, certified, specialized and functionalized etc etc.Punk exploded out of the back of prog rock with it's democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was OK with the fact...
Change Intelligence
Whether you’re on the front line or in the executive suite, you can build your “Change Intelligence®”—and create results that matter at all levels of the organization. In today’s business world, everyone knows that we all face constant change, whether it’s the implementation of a new IT system, a reorganization, or a full merger or acquisition. We also know that the ability to handle such change makes the difference between success and failure—and has a direct effect on the bottom line. Because we understand this, twenty-first century executives, supervisors, and project managers have plenty of methodologies for managing change. Yet, somehow, our failure rate when we try to im...
Social Gravity
"It's not what you know, but who you know that matters." Whether you like it or not, it's hard not to recognize that there is amazing power in the relationships we have with others. Yet most people fail to harness this power to fuel their own success-until now. By picking up this book, you are about to discover the awesome power of Social Gravity. Social Gravity is the invisible combination of forces at work in our relationships with others. Within the pages of this book, you will learn how to harness Social Gravity to attract success in all areas of your life. Discover the Six Laws of Social Gravity to gain powerful tools for making it easier for ideas, information and opportunity to find you. Harnessing Social Gravity will transform your career, your business, and your life.
How to Wow
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica
The Secret Sauce for Leading Transformational Change
Written by a collaborative, diverse, and inclusive community of contributors and business experts, this book is about leading transformational change on an individual, team, organizational, and societal level. Most large-scale transformational change happens because of unanticipated, unaddressed, unplanned disruptions which raise questions about what it takes to lead, survive, and even thrive in periods of transformational change. This book answers these critical questions: What do leaders who drive and sustain successful transformational change actually do? Why do we so often fail to lead and sustain transformational change? All transformation is change, but is all change transformational? ...
Advanced Health Technology
"Everything worth winning in life boils down to teamwork and leadership. In my positions as a businessman, athlete, community leader, and University trustee, there are tremendous parallels between all of these endeavors that mirror an extreme team sport such as medical technology. Understanding the game, defining the game, playing your position at your highest performance, and helping others play their best game. Advanced Health Technology represents an incredible opportunity to level up the game of healthcare and highlights the multiple disciplines – or positions to be mastered – while laying out winning plays to make that next level happen." Ronnie Lott, Managing Member, Lott Investmen...
A Woman's Guide to Navigating a Successful Career in Healthcare Information Technology
This book features over 50 of the industry’s brightest female pioneers who share insightful lessons backed by several years of experience, as well as tips for navigating a successful career in HIT. The intent of this book is to provide the opportunity to capture stories from highly successful women to inspire the next generation who want to pursue a career in HIT and to inspire those already working in the field who are eager to advance in their careers. This book also provides insights on industry opportunities, ways to deal with harassment, the history of female tech innovators, and negotiating competitive salary and employment agreements. Additional industry experts provided guidance on tapping into venture capital funding and tools for career development. A comprehensive resource guide and glossary of industry terms are also included. Co-authors included: Amy Sabillon, MSI, Ayanna Chambliss, CAP, SHRM-CP, Lindsay Rowlands, MHA, and Stacey B. Lee, JD.
