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The Kind Leader
Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country, to the president of a company, from middle managers, right down to front-line supervisors, what a leader models – how...
The Kind Leader
Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country, to the president of a company, from middle managers, right down to front-line supervisors, what a leader models – how...
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll ga...
How to Coach for Creativity and Service Excellence
How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique service organization and coach others to do the same. The workbook guides the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader’s ‘coach’. As the reader ‘works’ their way through the book, they will reclaim their creativity, learn...
Big Karma and Little Kosmo Help Each Other
Big Karma, a dog, and Little Kosmo, a cat, help each other every day. This family book shows how being different is the gift we've all been given so we can help each other,
Karen Ross 2002
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Big Karma and Little Kosmo Welcome New Cat Zenni
Big Karma, a dog, and Little Kosmo, a cat, welcome New Cat Zenni into their family. They learn that when you open your home, your mind and your heart, you will find that there is always enough to go around for all.
Writing
With emphasis on the key writing objectives at text and sentence level, the Writing: Steps to Success series offers a radical new approach to improving students' writing skills and developing their understanding of the skills required to progress to higher levels. Improvement in writing is targeted and achieved through review, investigation, analysis and supported practice. Writing: Steps to Success Level 3 to 4+ is written by authors who have many years experience in the teaching of English and expert knowledge in the field of Education. It provides focused support and explicit guidance, which enables pupils to produce high-qualtiy work, while at the same time, allows them the freedom to try out fresh and exciting new ideas.
Learning to Lead, Leading to Learn
SPECIAL INTRODUCTORY PRICING: Enjoy first-week pricing of $18.95 on paperback books! Regular retail pricing of $23.95 becomes effective on July 22nd. It all began with the initial chance meeting of this book's author, Katie Anderson, and the book's subject, Isao Yoshino. She was an American leadership coach and consultant in her mid-career, with a newfound love of Japanese culture. He was an accomplished Japanese people-centered leader at the end of his corporate career, with a lifelong love for American culture and 40 years of inside experience with the Toyota Way. During the next five years, Anderson and Yoshino spent countless hours learning from each other, reflecting on the past, and en...
