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Organizational Behavior, Theory, and Design in Health Care
Organizational Behavior, Theory, and Design, Third Edition was written to provide health services administration students, managers, and other professionals with an in-depth analysis of the theories and concepts of organizational behavior and organization theory while embracing the uniqueness and complexity of the healthcare industry. Using an applied focus, this book provides a clear and concise overview of the essential topics in organizational behavior and organization theory from the healthcare manager’s perspective. The Third Edition offers: - New case studies throughout underscore key theories and concepts and illustrate practical application in the current health delivery environment - In-depth discussion of the industry’s redesign of health services offers a major focus on patient safety and quality, centeredness, and consumerism. - Current examples reflect changes in the environment due to health reform initiatives. - And more.
Organizational Behavior in Health Care
Organizational Behavior in Health Care, Fourth Edition is specifically written for health care managers who are on the front lines every day, motivating and leading others in a constantly changing, complex environment. Uniquely addressing organizational behavior theories and issues within the healthcare industry, this comprehensive textbook not only offers in-depth discussion of the relevant topics, such as leadership, motivation, conflict, group dynamics, change, and more, it provides students with practical application through the use of numerous case studies and vignettes. Thoroughly updated, the Fourth Edition offers: - Two chapters addressing demographic shifts and cultural competency and their importance for ensuring the delivery of high quality care (Ch. 2 & 3) - New chapter on change management and managing resistance to change. - New and updated content (modern theories of leadership, teaming, etc), and case studies throughout.
The Human Margin: Building the Foundations of Trust
Respected researcher Katherine Meese has teamed up with Quint Studer, a well-known author and practitioner with more than 40 years of experience in helping healthcare organizations improve performance and become better workplaces. The result is a science-backed leadership book that integrates the latest workplace research with tactics to create high-performance environments where people can flourish. The Human Margin: Building the Foundations of Trust interprets new research on what today's healthcare workforce really wants and finds that trust in leadership is at the heart of everything. Meese and Studer unfold the 10 building blocks most closely linked to building and sustaining trust. The...
Healing Our Future
This book is a practical, evidence-based guide to seven key leadership disciplines that will help anyone working in healthcare to pursue brighter futures. In this book, Andrew Garman looks at the major changes facing healthcare organizations and the leadership competencies required to successfully meet those challenges. He explains how people become more effective leaders over time and what science tells us works best in making this happen. At the heart of this book are seven universal disciplines—values, health system literacy, self-development, relations, execution, boundary-spanning, and transformation—which Garman divides into “enabling” and “action” disciplines. The enabling...
Back to the Future: Using Marketing Basics to Provide Customer Value
This proceedings volume presents timely research and insights on the advancement of marketing’s basic premise—providing greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data, with location-based marketing centered on mobile apps and the real-time tracking of consumer behavior, and with innovations and enhancements in communications utilizing the continually growing presence of social media. Featuring the full proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference held in Coronado Island, California, this volume provides ground-breaking re...
Medical Sociology
The most comprehensive major academic textbook available on its topic, this classic text presents the most important research studies in the field. The author integrates engaging first-person accounts from patients, physicians, and other health care providers throughout the text. Since its inception, this book's principal goal has been to introduce students to the field of medical sociology and serve as a reference for faculty by presenting the most current ideas, issues, concepts, themes, theories, and research findings in the field. This new edition is heavily revised with updated data and important new additions. New to this edition: A contemporary account of medical sociology’s subfiel...
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