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Phone Clones
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a resu...
Borders in Service
In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres.
South Asian Technospaces
This book provides perspectives on how South Asian - often, more specifically, Indian - diasporas inhabit techno-mediated environments through their economic and socio-cultural activities. The themes examined include religion, caste, language, and gender in online communities and call centers, and the roles of these factors in the global economy, Bollywood online and offline, digital music, websites for arranging marriages, and so on. The book attempts to map «South Asia» in relation to global technospaces produced through and as a consequence of economic globalization efforts.
Racism, Eh?
"Racism, Eh? is the first publication that examines racism within the broad Canadian context. This anthology brings together some of the visionaries who are seeking to illuminate the topics of race and racism in Canada through the analysis of historical and contemporary issues, which address race and racism as both material and psychic phenomena. Fundamentally interdisciplinary in nature, this text will be an invaluable resource for undergraduate and graduate students, academics studying or practicing within the Humanities and the Social Sciences, and anyone seeking information on what has been a little explored and poorly understood Canadian issue."--pub. desc.
The Future of Lifelong Learning and Work
Concern with learning throughout life has become pervasive in market-driven societies. Will most workers need to become more continuous learners in a new knowledge-based economy or will much of their learning be ignored or devalued in relation to their work? These papers critically assess dominant views of learning and work.
The Portuguese in Canada
Even though the Portuguese are relatively new to Canada, they have made major contributions to the cultural mosaic of the country. Containing many new essays, this second edition of The Portuguese in Canada updates the work that filled a gap in the scholarly literature of multiculturalism in Canada. The contributors come from a variety of disciplines - anthropology, geography, history, literature, linguistics, sociology, and urban planning - and are from Portugal, Canada and the United States. Essays examine the history of the Portuguese diaspora, the Portuguese presence in Newfoundland and its fisheries, language and identity, urban experiences (especially in Montreal and Toronto), and history and literature. This second edition of The Portuguese in Canada conveys the multi-faceted contributions the Portuguese have made to Canada and considers possible future growth and development of Portuguese-Canadian culture and heritage.
International Handbook on Education Development in the Asia-Pacific
The Springer International Handbook of Educational Development in Asia Pacific breaks new ground with a comprehensive, fine-grained and diverse perspective on research and education development throughout the Asia Pacific region. In 13 sections and 127 chapters, the Handbook delves into a wide spectrum of contemporary topics including educational equity and quality, language education, learning and human development, workplace learning, teacher education and professionalization, higher education organisations, citizenship and moral education, and high performing education systems. The Handbook is grounded in specific Asia Pacific contexts and scholarly traditions, using unique country-specific narratives, for example, Vietnam and Melanesia, and socio-cultural investigations through lenses such as language identity or colonisation, while offering parallel academic discourse and analyses framed by broader policy commentary from around the world.
Identity Politics at Work
Focusing on gender and ways of understanding resistance, this book attends to the current debate of compliance versus resistance, offering progressive understandings and highlighting strategies needed for organizational survival.
Gender, Race & Canadian Law
Gender, Race & Canadian Law explores feminist and critical race approaches to Canadian law. The collection, which is suitable for undergraduate courses, begins with a basic overview of Canadian law and an introduction to critical concepts including “the official version of law,” race and racialization, privilege and heteronormativity. Substantive themes include the Montreal massacre, hegemonic and other masculinities, equality rights, sexual assault and other gendered violence, trans, colonialism, immigration and multiculturalism. Contributors: Constance Backhouse Gillian Balfour Mélissa Blais Karen Busby Wendy Chan Sandra Ka Hon Chu Elizabeth Comack Raewyn Connell Pamela Downe Deborah H. Drake Rod Earle Eve Haque Joanna Harris Margot A. Hurlbert Lisa Marie Jakubowski Peter Knegt Ruth M. Mann Peggy McIntosh Marilou McPhedron Martin Rochlin
Women Workers in Urban India
""Discusses the role of women workers who are joining the workforce in the cityscape and bringing to surface the contradictions that this assumption offers"--Provided by publisher"--
