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Junior Graphic
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Customer Service Essentials
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in th...
Historical Dictionary of Ghana
Ghana, the former British West African colony of the Gold Coast, is known for its rich agricultural, mineral, and petroleum resources. Ghana has made tremendous strides in all areas of life and has become the gateway to West Africa, if not all of Africa. Observers now cite the country’s achievement of economic recovery, political stability, and democratized governance as an example worthy of emulation by other African countries. Historical Dictionary of Ghana, Fifth Edition contains a chronology, an introduction, and an extensive bibliography. The dictionary section has more than 900 cross-referenced entries on important personalities as well as aspects of the country’s politics, economy, foreign relations, religion, and culture. This book is an excellent resource for students, researchers, and anyone wanting to know more about Ghana.
Courtship Companion
Ever taken a course in how to or how not to get married? That is a privilege that hardly exists in our normal scheme of things. Marriage often tends to be that part of life that many jump into and are left to grope their way until failure begins to stare them in the face. It is at that point that many begin to seek teaching and counsel to help them cope with their situations. This book confronts the situation from a proactive perspective. The author advocates strongly for an approach that will supply the players in the marriage team with enough ‘schooling’ on the subject before they embark on this lifelong journey. The book is appropriately titled Courtship Companion to give an indication of its pre-marital emphasis. Though it’s a Consulting Handbook for Singles, its contents, however, are by no means exclusively for single persons only. As a hand book, even married persons may consult it in order to rejuvenate their love life. Remember, if you get your education and profession wrong, you can’t afford to add your marriage too! Read it and pass on.
Ghana Land Ownership and Agricultural Laws Handbook Volume 1 Strategic Information, Policies, Regulations
Ghana Land Ownership and Agricultural Laws Handbook - Strategic Information and Basicl Regulations
What`s Really Going On?
Is the end near? I have documented in this book what happened before the earth was created and how it was developed into its current state. I continue with a chronological summary of the almost 6000 years since mankind has occupied the earth and explore the forces that have caused many of the world`s battles, including the past and current wars in the Middle East. This book also compares the historic fall of Israel to the potential downfall of the United States and discusses the real reasons we are having the climate change debate, and how this is being used as a platform for world control. I explore how the powerful World Economic Forum is organising a total world reset of many of things that we hold dear. The book provides a potential timeline of when the end times may commence and the detailed logic behind this reasoning. I also provide an in depth analysis of the end times, and the devastation that is ahead of us. Is it probable that this will occur within the next decade? I believe that this is essential reading for all who are interested in understanding what the future holds for yourself, your family, and for all of humanity.
Daily Graphic
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Graphic Showbiz
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Junior Graphic
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