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Helping the Difficult Library Patron
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem ...
Relationships Between Teaching Faculty and Teaching Librarians
Every librarian who teaches in an academic library setting understands the complexities involved in partnering with teaching faculty. Relationships Between Teaching Faculty and Teaching Librarians recounts the efforts of librarians and faculty working together in disciplines across the board to create and sustain connections crucial to the success of library instruction. This unique collection of essays examines various types of partnerships between librarians and faculty (networking, coordination, and collaboration) and addresses the big issues involved, including teaching within an academic discipline, the intricacies of assigning grades, faculty perceptions of library instruction, and the...
Acquiring Online Management Reports
Save time and money for your library with these current and easy suggestions!Acquiring Online Management Reports offers state-of-the-art information for acquisitions librarians involved in selecting management reports of all types, from fund accounting to decision support systems to usage tracking. Compiling management reports has always been a responsibility of acquisitions librarians. These days, computerized reporting systems have become powerful tools in managing libraries, but they are useful only when the results are accurate, significant, and relevant. Acquiring Online Management Reports discusses techniques for creating and interpreting reports that will give librarians the informati...
The Reference Collection
Stay up-to-date with the growing amount of reference resources available online How important is the World Wide Web to information retrieval and communication? Important enough that information professionals have seen students exit from their libraries en masse when Internet service was lost. Internet providers dominate the indexing and abstracting of periodical articles as major publishers now offer nearly all of their reference titles in digital form. Libraries spend increasing amounts of funding on electronic reference materials, and librarians devote an increasing amount of time to assisting in their use. The Reference Collection: From the Shelf to the Web is an essential guide to collec...
Evolution in Reference and Information Services
Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologi...
The Changing Face of Government Information
Learn what innovative changes lie in the future of government information The Changing Face of Government Information comprehensively examines the way government documents’ librarians acquire, provide access, and provide reference services in the new electronic environment. Noted experts discuss the impact electronic materials have had on the Government Printing Office (GPO), the reference services within the Federal Depository Library Program (FDLP), and the new opportunities in the transition from paper-based information policy to an electronic e-government. This source reveals the latest changes in the field of government documents librarianship and the knowledge and expertise needed to...
Justice as Equality
Justice as Equality makes a unique contribution to the philosophical and intellectual tradition of the English-speaking Caribbean by exploring the theory of justice underpinning the life, work, and writings of former Prime Minister of Jamaica and renowned Third World Statesman the late Michael Manley (1924-1997). Manley's singular Caribbean vision of justice was forged in a post-colonial context that he described as being too radically disfigured by inequalities to be improved by «mere tinkering». This book posits that equality has become unfashionable in social analysis and contemporary politics, in part due to the increased significance of values such as identity, diversity, and differen...
Managing the Twenty-First Century Reference Department
Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-ap...
Philosophies of Reference Service
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the r...
The Immigration and Nationality Act of 1965 c
Along with the civil rights and voting rights acts, the Immigration and Nationality Act of 1965 is one of the most important bills of the civil rights era. The Act's political, legal, and demographic impact continues to be felt, yet its legacy is controversial. The 1965 Act was groundbreaking in eliminating the white America immigration policy in place since 1790, ending Asian exclusion, and limiting discrimination against Eastern European Catholics and Jews. At the same time, the Act discriminated against gay men and lesbians, tied refugee status to Cold War political interests, and shattered traditional patterns of Mexican migration, setting the stage for current immigration politics. Drawing from studies in law, political science, anthropology, and economics, this book will be an essential tool for any scholar or student interested in immigration law.
