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This book is a major outcome from a programme of business research that has stretched over the past thirty years. The aim of the book is to set out as simply as possible the ideas that have developed from this research and what they mean for the study and practice of business. The book seeks to explain what happens in the complex networks of companies in which business takes place. The book provides an overview of the process of business interaction and an explanation of how companies work with each other interactively in business networks. The book draws conclusions about the way that business evolves and develops and about how companies can operate effectively in an interactive world. The book is illustrated throughout by case examples drawn from our research.
No company is an island in the world of business. Each company is locked into a complex network of relationships with its customers, suppliers and other counterparts. What happens in these relationships is critical to the success of any business. Managing a company's relationships and its position in the network is a central, but often misunderstood aspect of business. This new edition of Managing Business Relationships aims to help managers and students understand the reality of business networks and how to manage in them. It has been entirely rewritten to include the latest thinking and research from the IMP (Industrial Marketing and Purchasing) Group and includes new chapters on Intermedi...
Purchasing has become increasingly important in the framework of any company, developing from an almost clerical function to a major strategic resource. New styles of purchasing involve careful analysis and planning, requiring an understanding of supplier relationships, product-development processes, quality-driven management and industrial networks. In analysing buyer behaviour the authors cover the key characteristics which reflect the special strategic focus of current professional purchasing. Examples and illustrations from large multinationals as well as small local firms show how a buying company can expand its resource base through co-operation with suppliers. By developing supplier relationships and combining them for supplier networks considerable benefits can be obtained, both in day-to-day operations and for long-term technical development. Professional Purchasing offers a comprehensive coverage of this important area and introduces a new view of efficiency and effectiveness in purchasing. This book will be vital for all students studying industrial marketing, buyer behaviour and organizational studies.
Draws conclusions for the future of the industry in the USA.
The base for this book is 40 years of research on business relationships between companies evidencing the interactive features of the contemporary business world that have important consequences for management, policy and research.
This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
The Civil Engineering department of Cochin University of Science and Technology organized an International Conference on Recent Advances in Civil Engineering (ICRACE) to disseminate the know-how and challenges in this area among technocrats, practicing civil engineers, researchers etc. This conference has been conducted biennially since 2004. The conference holds an interactive platform to find solution for various problems in construction field.
In the 21st century, even small firms can reach customers located in different, often remote, parts of the world. In fact, internationalisation has become a common phenomenon that affects the majority of companies worldwide. Recent research emphasises that there are numerous determinants of a company’s competitive advantage in the international business environment, including product quality, price, and market knowledge. Much less attention, however, has been paid to the role of business relationships. The task of determining the impact of business relationships on performance poses a considerable challenge. In the book, business relationships are operationalised by a set of characteristic...
First published in 1952, the International Bibliography of the Social Sciences (anthropology, economics, political science, and sociology) is well established as a major bibliographic reference for students, researchers and librarians in the social sciences worldwide. Key features * Authority: Rigorous standards are applied to make the IBSS the most authoritative selective bibliography ever produced. Articles and books are selected on merit by some of the world's most expert librarians and academics. *Breadth: today the IBSS covers over 2000 journals - more than any other comparable resource. The latest monograph publications are also included. *International Coverage: the IBSS reviews schol...