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Creating Magic
Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.
The Customer Rules
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Tax Man
Brian Cockerill has ruled his world with an iron fist. Using nothing but his hands as weapons, he has patrolled the streets, clubs and raves of Britain in order to keep order and to 'tax' those whose ill-gotten gains he sees fit to take a share of. Yet despite his appalling record of aggression, Brian is a man who lives by rules and respect.
The South Western Reporter
Includes the decisions of the Supreme Courts of Missouri, Arkansas, Tennessee, and Texas, and Court of Appeals of Kentucky; Aug./Dec. 1886-May/Aug. 1892, Court of Appeals of Texas; Aug. 1892/Feb. 1893-Jan./Feb. 1928, Courts of Civil and Criminal Appeals of Texas; Apr./June 1896-Aug./Nov. 1907, Court of Appeals of Indian Territory; May/June 1927-Jan./Feb. 1928, Courts of Appeals of Missouri and Commission of Appeals of Texas.
Shadow Castle
In the middle of a deep forest is an enchanted valley and a castle where only shadows live, shadows of kings and queens who have waited for hundreds of years for the spell cast upon them to be broken. One day, a girl named Lucy follows a little dog through a tunnel into the valley and meets the mysterious red-haired Michael, who takes her into the shadow world to meet Prince Mika and his mortal wife Gloria, their children and their children’s children, and to learn the magic that will lift the spell. This new expanded edition contains additional chapters not published in the original 1946 edition.
Career Magic
ADVICE ON CAREERS & ACHIEVING SUCCESS. Executive Career Development Secrets from a Life at Disney... Career Development Magic is a unique book full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World? Resorts. As the Senior Operating Executive for more than a decade, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping And entertainment village and the ESPN sports and recreation complex.
Never Too Late
In June 12, 1963, Mississippi's fast-rising NAACP leader Medgar Evers was gunned down by a white supremacist named Byron De La Beckwith. Beckwith escaped conviction twice at the hands of all-white Southern juries, and his crime went unpunished for more than three decades. Now, from Bobby DeLaughter, one of the most celebrated prosecutors in modern American law, comes the blistering account of his remarkable crusade in 1994 finally to bring the assassin of Medgar Evers to justice. This is the fascinating, real-life story of the assistant district attorney -- played by Alec Baldwin in Rob Reiner's Ghosts of Mississippi -- who brought closure to one of the darkest chapters of the civil rights m...
Modernizing Your IT Infrastructure with IBM b-type Gen 6 Storage Networking and IBM Spectrum Storage Products
This IBM® Redbooks® publication describes the challenge that most data centers face when updating and modernizing their IT infrastructure. New business demands are driving new applications, joining, and creating in the digital world. A rich, meaningful digital experience is the key to effective engagement in today's integrated digital world. Companies are able to customize digital experiences for their employees with personalized, targeted content for fully connecting with customers, co-workers, and business partners in the most powerful and productive ways. To achieve this, a robust infrastructure is required. Speed of access to data is one of the most important factors. The development o...
Creating your business of distinction
Imagine yourself five years from now. When it comes to business, will you be happy, fulfilled, and bringing value to yourself and others? Or will you be treading water? Creating Your Business of Distinction shares a detailed blueprint for creating the business of your dreams – one that customers cannot live without. April Jasper, a renowned optometrist, business growth expert, author, and speaker walks you through the steps that she considers imperative in creating a business of distinction. Along the way, she considers questions such as: · How can you navigate turbulent change? · How can adversity light the flame of success? · Why is it so important to know your why? The author also emphasizes that anyone in business must first answer three essential questions: What am I in business to do? Where am I going? And How do I get there? Whether you’re a longtime business owner or just thinking about starting one, you’ll find guidance you can use to turbocharge business and personal growth in this book.
