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Creating Magic
Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.
The Customer Rules
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
How's the Culture in Your Kingdom?
A former Disney executive shares stories and leadership lessons from his twenty-six-year career at the company: “Engaging [and] effective.” —Lloyd J. Austin III, from the Foreword Dan Cockerell started his Disney journey as a parking attendant. Over the next twenty-six years—and nineteen different jobs—he became the Vice President of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons and shares those learnings in How's the Culture in Your Kingdom. Within its pages, Dan explains how to lead oneself and one’s team and organization by using relevant stories and practical examples from his Disney leadership journey. How’s the Culture in Your Kingdom helps prepare leaders to lead their team by teaching them how to: Surround themselves with the right people Build trusting relationships Set clear expectations Provide regular feedback, positive and critical
Career Magic
ADVICE ON CAREERS & ACHIEVING SUCCESS. Executive Career Development Secrets from a Life at Disney... Career Development Magic is a unique book full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World? Resorts. As the Senior Operating Executive for more than a decade, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping And entertainment village and the ESPN sports and recreation complex.
Career Magic
Career Magic depicts the lessons Lee Cockerell learned during his magical and successful career with Hilton, Marriott and Disney and teaches how motivated individuals can achieve their dreams—no matter the obstacles!
Be Our Guest
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
The Surpassing! Life
Would You Like to Have Money, Health, Honor, Relationships, Knowledge, Leadership, and Success Beyond Measure? The Surpassing! Life provides easy, time-proven concepts to simplify your life, increase your happiness, and surpass all expectations. With intriguing chapters like Submerged for 70 Days, Behind Closed Doors, and Humble Success, you'll learn useful secrets that will make you shine: A $23 Cup of Coffee add over $500,000 to your retirement account Sleep Deprived learn how to get a good night's rest Tell Me Your Story develop new, strong friendships 13 Years find out how to add hours of productive time to your day This, Too, Shall Pass become a realistic optimist and take on any challe...
Tax Man
Brian Cockerill has ruled his world with an iron fist. Using nothing but his hands as weapons, he has patrolled the streets, clubs and raves of Britain in order to keep order and to 'tax' those whose ill-gotten gains he sees fit to take a share of. Yet despite his appalling record of aggression, Brian is a man who lives by rules and respect.
Sales Won't Save Your Business
Do you want to develop confidence in your team, your customers, and yourself all while increasing profit? Then... Focus on the TOP (Team, Offer, Process) In Sales Won't Save Your Business, Super Joe Pardo shares the secrets to his TOP formula. He used this formula to catapult his family's $100 million business to the next level and then launch his own successful consulting career. Sales Won't Save Your Business is a GPS for your organization, taking you from where you are to where you want to be. Rather than chapters, Joe uses "pins"-points along the journey where you need to stop and learn something. In these pages, you will discover how to: -Empower yourself to do what is necessary -Implem...
