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Creating Magic
Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.
The Customer Rules
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
How's the Culture in Your Kingdom?
A former Disney executive shares stories and leadership lessons from his twenty-six-year career at the company: “Engaging [and] effective.” —Lloyd J. Austin III, from the Foreword Dan Cockerell started his Disney journey as a parking attendant. Over the next twenty-six years—and nineteen different jobs—he became the Vice President of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons and shares those learnings in How's the Culture in Your Kingdom. Within its pages, Dan explains how to lead oneself and one’s team and organization by using relevant stories and practical examples from his Disney leadership journey. How’s the Culture in Your Kingdom helps prepare leaders to lead their team by teaching them how to: Surround themselves with the right people Build trusting relationships Set clear expectations Provide regular feedback, positive and critical
Career Magic
Career Magic depicts the lessons Lee Cockerell learned during his magical and successful career with Hilton, Marriott and Disney and teaches how motivated individuals can achieve their dreams—no matter the obstacles!
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO
Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.
Career Magic
ADVICE ON CAREERS & ACHIEVING SUCCESS. Executive Career Development Secrets from a Life at Disney... Career Development Magic is a unique book full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World? Resorts. As the Senior Operating Executive for more than a decade, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping And entertainment village and the ESPN sports and recreation complex.
If Disney Ran Your Hospital
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Hardwiring Magic
Take 3 leaders with a combined 67 years of Disney experience, add two experienced industrial engineers, and you get Hardwiring Magic. Great companies know that delivering their promise consistently is the key to growth. They also understand that their people are their most valuable resource. Lee, Dan and Valerie Cockerell, have partnered with business engineers, Jorge Ismael Torres and Enrique Sierra, to create a customized service framework approach and proprietary software tool that will enable your organization to deliver a consistent world class service experience that will differentiate you from your competition.
Time Management Magic
Executive time management secrets from a life at Disney. During Lee Cockerell's career at Disney as the Senior Operating Executive of Walt Disney World Resorts, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as a means of survival and then as a way to help others make the best use of their time. The time management secrets he developed have become one of his most requested corporate training lectures and are now available to you in this tell-all book. However, this book is not just about Time Management. It is about Life Management. "Management" is defined as the act of controlling. The executive time management secrets contained in this book will help you keep all parts of your life under control and jump-start your personal and professional growth.
Summary: Time Management Magic
The must-read summary of Lee Cockerell's book: "Time Management Magic: How to Get More Done Every Day and Move From Surviving to Thriving". This complete summary of the ideas from Lee Cockerell's book "Time Management Magic" explains that "most people are not overworked... they are under-organized". Lack of organisation can make you feel like you have no time to get things done and affects both your personal and professional life. The author suggests a very simple, easy-to-use time management system; all you need is a planner and a smartphone. By actively thinking about how you use your time and eliminating any time wasters, you will be able to get the most out of your day and be more productive. This summary will help you get started today so you can take back control of your time and your life! Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Time Management Magic" and start making the most of your time today!
