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Customer Success
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success ...
Lincoln's Loyalists
With this path-breaking book, Richard Nelson Current closes a major gap in our understanding of the important role of white southerners who fought for the Union during the Civil War. The ranks of the Union forces swelled by more than 100,000 of these men known to their friends as "loyalists" and to their enemies as "tories". They substantially strengthened the Union, weakened the Confederacy, and affected the outcome of the Civil War. Despite the assertions of southern governors that Lincoln would get no troops from the South to preserve the Union, every Confederate state except South Carolina provided at least a battalion of white troops for the Union Army. The role of black soldiers (inclu...
House Documents
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The Saga of Billy the Kid
Originally published in 1926, this biography tells the rousing tale of Billy the Kid, once of the most well known outlaws in the Old West. The Saga of Billy the Kid focuses on a period of time where two dangerous gangs tore a bloody path across Lincoln, New Mexico. After being shot to death in 1881 by the intrepid Lincoln County sheriff Pat Garret, Billy the Kid became a romanticized symbol of the wildness that laced the American west. Interest in the outlaw’s wild life grew after Burn’s initial publication, setting Billy the Kid up as one of the finest examples of the loss of the Wild West. As the US grew more industrialized, the stories of saloons, train robberies, and lone cowboys became even more important, and still remain important today. In a rousing tale that is partly truth, partly fiction, read the story that started its own wild frontier in the most influential version out there.
The Billy the Kid Reader
Despite the countless books and films devoted to him, Billy the Kid remains one of the most elusive figures of the Old West. Now, award-winning western historian Frederick Nolan has scoured the published literature to offer this well-rounded compendium on the life and times of William H. Bonney. The Billy the Kid Reader contains some of the best articles on the Kid—including gems no longer in print. From the first dime novel that appeared shortly after his death to the research of today’s historians, these writings bring Bonney’s life into sharp focus. Nolan highlights two distinct schools of Billy the Kid studies: works of popularizers who tended to exaggerate his historical role, and...
The Boston Directory
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Boston Directory
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In the Shadow of Billy the Kid
The events of July 19, 1878, marked the beginning of what became known as the Lincoln County War and catapulted Susan McSween and a young cowboy named Henry McCarty, alias Billy the Kid, into the history books. The so-called war, a fight for control of the mercantile economy of southeastern New Mexico, is one of the most documented conflicts in the history of the American West, but it is an event that up to now has been interpreted through the eyes of men. As a woman in a man’s story, Susan McSween has been all but ignored. This is the first book to place her in a larger context. Clearly, the Lincoln County War was not her finest hour, just her best known. For decades afterward, she ran a successful cattle ranch. She watched New Mexico modernize and become a state. And she lived to tell the tales of the anarchistic territorial period many times.
Report
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Outlaws and Gunfighters of the Old West
Whoa, pardner! Sit y'self down for some good ole storytellin' 'bout the wild, wild West. Western writer Phillip W. Steele and country-music artist John D. LeVan have combined their talents and interests in true stories of the Old West in this exciting narrative and accompanying audiocassette. Steele's book tells the true story of Jesse James, the Daltons, John Wesley Hardin, Gunfight at the OK Corral, Belle Starr, and Billy the Kid. LeVan's original songs are not only entertaining but also based on the true history of these personalities and events.
