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We Are So Much More
Succeeding in business and in life as a woman is a challenge. Many women, especially women of color, have sacrificed relationships, interests, personal growth, and even their health to advance their careers. Aster Angagaw is an Ethiopian-American Black woman who put herself through college and eventually became CEO of Healthcare North America at Sodexo and then President of ServiceMaster Brands-both multibillion-dollar companies. We Are So Much More features eighteen other remarkable female executives across ten countries from Africa, Asia, Europe, North America, and South America-global leaders from Adidas, Herman Miller, Mars Inc., Amgen, Sodexo, CBS, General Electric, and more. All share their stories and speak openly about their choices, setbacks, and regrets. This book integrates these amazing stories, including Aster's own, and distills their collected global wisdom around seven essential dimensions that hold the key to having it all. Across countries, class, and color, when we live with intention, We Are So Much More.
A Guide to Positive Disruption: How to Thrive and Make an Impact in the Churn of Today's Corporate World
Business change is often out of our control and can be very unsettling. But turmoil also creates opportunity. In A Guide to Positive Disruption, Joanna Martinez gives you the tips, tricks, and tools to become an effective agent of constructive change. She demonstrates how to roll with the punches of negative upheavals and gives you the knowledge you need to become a positive disruptor. In this book you'll learn how to - Develop personal plans to help you weather the inevitable business turmoil - Find new ideas that will benefit your company - Sell your ideas within your firm by mastering basic negotiation techniques - Stand apart so you're ready for the next challenge No one is immune to disruption. But, with the right process, you can take lessons from the churn and turn it into something positive for yourself and your team.
Resilience Parenting: Raising Resilient Children in an Era of Detachment and Dependence
Your children will face many challenges in the years ahead, so you want to raise them to be resilient-strong, adaptable, and able to recover. It is your mission to empower your son or daughter to cultivate a functional and fulfilling life. This essential handbook will help you achieve that goal. In Resilience Parenting, martial arts instructors Chris and Holly Santillo share the insights they have gained as teachers and parents. They offer positive alternatives to lecturing, bribing, and punishing; focusing instead on three Pillars: Learning, Integrity, and Service. By applying these powerful principles, you can inspire your children to develop the independence they need to succeed as adults, while renewing their connection to family and community. Whether you are raising a teenager or just starting your family, the methods prescribed in this book will help you unlock your greatest potential as a parent.
Listen Or Die
In this interconnected world dominated by social media, consumers' voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive...or eventually die. No matter what industry you're in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process-from understanding customer centricity to rallying executive support to asking customers the right questions-Sean gives you the tools you need to build a VoC program that delivers ROI, turning customer feedback into gold. In just a few hours, you'll learn how to develop a competitive edge by managing your customer experience to drive real, impactful business results. It's time to go beyond average, become truly customer-centric, and take your business to extraordinary new levels.
The Scribe Method
Ready to write your book? So why haven’t you done it yet? If you’re like most nonfiction authors, fears are holding you back. Sound familiar? Is my idea good enough? How do I structure a book? What exactly are the steps to write it? How do I stay motivated? What if I actually finish it, and it’s bad? Worst of all: what if I publish it, and no one cares? How do I know if I’m even doing the right things? The truth is, writing a book can be scary and overwhelming—but it doesn’t have to be. There’s a way to know you’re on the right path and taking the right steps. How? By using a method that’s been validated with thousands of other Authors just like you. In fact, it’s the sam...
Retail Pride: The Guide to Celebrating Your Accidental Career
When will you get a real career? When will you stop working nights and weekends? When do you plan to use your college degree? If you work in retail, these are questions you often hear. Does this make you feel like the career you love was all just an accident? You're not alone. The retail industry employs millions, yet most people don't end up there by design. Ron Thurston wrote Retail Pride as an indispensable guide for every retail employee, manager, and multi-store leader looking to accelerate their potential and grow their career. It's filled with straightforward, practical tips for developing your talents, connecting with customers, and building your leadership skills. Based on more than twenty-five years of Ron's retail leadership experience, you'll discover a sense of belonging in the words of someone who has been a champion for the industry and shares your journey.
Digital Persuasion: Sell Smarter in the Modern Marketplace
Today's buyer fields an average of three hundred digital messages every single day. In just seconds, recipients decide whether to answer or ignore your outreach online. With digital communication now a requisite to earning those critical in-person interactions, how can you attract attention, increase influence, and sell smarter in the modern marketplace? Welcome to the art of Digital Persuasion. Erin Gargan's sales messaging formula has been leveraged by some of the world's biggest brands to open more opportunities, ignite profitable relationships, and inspire action from behind the screen. Learn how to - Persuade prospects to engage with you in just 2.5 seconds - Understand the psychology b...
Thanks for Coming in Today
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you.
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