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Public Governance Paradigms
This enlightening book scrutinizes the shifting governance paradigms that inform public administration reforms. From the rise to supremacy of New Public Management to new the growing preference for alternatives, four world-renowned authors launch a powerful and systematic comparison of the competing and co-existing paradigms, explaining the core features of public bureaucracy and professional rule in the modern day.
Designing Service Excellence
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
Reforming the Public Sector
Many countries are still struggling to adapt to the broad and unexpected effects of modernization initiatives. As changes take shape, governments are challenged to explore new reforms. The public sector is now characterized by profound transformation across the globe, with ramifications that are yet to be interpreted. To convert this transformation into an ongoing state of improvement, policymakers and civil service leaders must learn to implement and evaluate change. This book is an important contribution to that end. Reforming the Public Sector presents comparative perspectives of government reform and innovation, discussing three decades of reform in public sector strategic management acr...
Public Service Motivation
This book evaluates public service motivation (PSM) within the milieu of a broader conceptual and theoretical landscape beyond public management with a primary focus in management and the social sciences. As the literature around public management has evolved, scholars have suggested that PSM can direct applicants toward public service-oriented careers, and once hired, many have posited that PSM is linked to psychological outcomes and behavioral activity within public service-oriented organizations. Although some scholars have attempted to characterize and study PSM in relation to concepts outside of public management, the vast majority of scholarship has been grounded specifically in the pu...
Safe Passage
Embark on a profound journey of transformation and empowerment with Safe Passage: The Power of Mentorship and the Gift of Journeying with Others. In this captivating exploration, the true essence and impact of mentorship are illuminated, revealing the remarkable power of guiding and uplifting others. Through heartfelt stories and inspiring anecdotes, this book delves into the transformative relationships that shape lives, igniting boundless potential and instilling the courage to overcome obstacles. Discover the immeasurable gift of mentorship as mentors provide a safe passage, offering wisdom, support, and guidance, propelling individuals towards their true purpose and unlocking hidden talents. With each turn of the page, readers will witness the remarkable ripple effects of mentorship, as mentees not only thrive personally but also become catalysts for positive change in their communities and beyond. Imbued with hope and the belief in human potential, Safe Passage serves as a powerful testament to the extraordinary impact of mentorship, inviting both mentors and mentees to embrace the shared power experience that transforms lives.
Patchwork Leviathan
Corruption and ineffectiveness are often expected of public servants in developing countries. However, some groups within these states are distinctly more effective and public oriented than the rest. Why? Patchwork Leviathan explains how a few spectacularly effective state organizations manage to thrive amid general institutional weakness and succeed against impressive odds. Drawing on the Hobbesian image of the state as Leviathan, Erin Metz McDonnell argues that many seemingly weak states actually have a wide range of administrative capacities. Such states are in fact patchworks sewn loosely together from scarce resources into the semblance of unity. McDonnell demonstrates that when the hum...
Restructuring Welfare Governance
This volume brings together cutting-edge scholarship on an under-researched and topical issue. Quasi-marketization and managerialization of welfare organizations are found to constitute common reform trends in many European countries and across social policy domains, following similar timings albeit with different intensities. The analysis, carried out at the meso and micro levels, reveals that ex-post control by states has been strengthened, managers are becoming relevant or even central actors, while professionals in public welfare institutions are seeing their role and autonomy challenged.' - Ana M. Guillén, University of Oviedo, Spain 'In the contemporary welfare state public management...
The State at Work
Representing the most extensive research on public employment, these two volumes explore the radical changes that have taken place in the configuration of national public services due to a general expansion of public employment that was followed by stagnation and decreases. Part-time employment and the involvement of women also increased as a component of the public sector and were linked to the most important growth areas such as the educational, health care and personal social services sectors. The two volumes that make up this study shed important insight on these changes. Volume 1 offers a unique internationally comparative multi-dimensional analysis of ten public service systems belongi...
Managing Organizations to Sustain Passion for Public Service
New behavioural science knowledge about motivation in public service from a pioneer of the field.
Enhancing Public Innovation by Transforming Public Governance
Drawing on theoretical research and empirical studies, this book examines how public governance can be transformed in order to enhance innovation. It scrutinizes the need for public sector reforms and analyzes how the gradual transition towards New Public Governance can stimulate the exploration and exploitation of new ideas.
