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Customer Service in Tourism and Hospitality
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
The Price
Four young people graduate from one of America’s finest universities NYU. They have been more than friends during their freshman years but for the class 2008 graduation brings the shock of reality as they face the real world. The NYU graduates decide to go their different ways unaware of the tragedies that will befall them in their pursuit of wealth and fame in the real world of materialism and man’s inhumanity to man. Their families are from different walks of life, from excessive wealth to working class. We live in an insanely competitive and individualistic world . . . one that worships, money, possessions, perfection and celebrity that never let us take a step off the treadmill. This is a drama of insurmountable proportions where, tragedy, murder, betrayal, fraud and industrial espionage are all part of their tremulous journey in the real world and the reality that with every decision we make there is always a price!
Hearings
None
The Healing Power of Faith
An infirm, lifetime alcoholic suddenly becomes sober and strong. A patient undergoing open-heart surgery amazes the doctors with a speedy convalescence. A cancer patient given only a few months to live defies the predictions. What accounts for such remarkable recoveries? Is it miracle or medicine? In this extraordinary book, Dr. Harold G. Koenig presents groundbreaking scientific evidence that provides answers to these puzzling medical mysteries. You will read about the pioneering study that found nonreligious patients with heart disease to be three times more likely to die following surgery than their religious counterparts. You'll learn why saying prayers regularly can be as effective as taking medicine, and why prayer and medicine together are such a potent combination. Here you will meet the unforgettable patients who taught the doctors so much as they triumph over life-threatening disease, heartbreaking marital problems, dangerous addiction, and more. With simple, practical methods for harnessing the power of faith, this potentially lifesaving book provides an astonishing and immensely effective strategy for healing.
Mrs Hudson for the Defense
"You're needed, Mr. Holmes. I'm to bring you to Inspector Lestrade. Dr. Watson has been accused of murder." The words from Thomas Wiggins, now a junior printer, formerly the leader of the Baker Street Irregulars, rouses Holmes from the company of bees outside his cottage in Sussex Downs to return to London and save his friend and colleague from the gallows. To his surprise, he will have the recently retired Detective Inspector Lestrade as an important ally. Unsurprisingly, he will be joined by his former landlady and mentor, Mrs. Hudson, the sage of Baker Street. She will, however, first have to be released from custody as she has been jailed for her part in demonstrating on behalf of votes for women. Indeed, not only has Watson been wrongfully accused, so have two prominent suffragettes Mrs. Hudson encountered in the course of her own arrest, and it will be up to Mrs. Hudson to guide the exoneration of all the innocent parties. In the process she and Holmes will find it necessary to outmaneuver both Scotland Yard and London's own fledgling version of the Mafia.
Love is a Leap
Clara Bennett lives a quiet life as the owner of a modest bookshop in Glastonbury, UK, the empty chapters in her life as yet unwritten—especially every New Year’s Eve. But fate is about to play her hand in the form of an antique blue leather book. From the moment she reads the dedication, her life will change in ways she could have never predicted. To Klara, My heart enchanted, has loved you through endless lifetimes before, and will search for you again, for a hundred lifetimes more. In life after life, in age after age, I will find you and love you, from the past, to the present, through lifetimes evermore. Michael H. Chamberlain II, 1868 ‘Love is a Leap’ is a romantic tale of reincarnation that will take Clara Bennett back in time to 16th Century Scotland, the 1860’s in Florence and WWII, France in a journey of self-discovery, twin-flames and a promise she made lifetimes ago.
Catalogue
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Mountain Tourism
Mountains have long held an appeal for people around the world. This book focusses on the diversity of perspectives, interaction and role of tourism within these areas. Providing a vital update to the current literature, it considers the interdisciplinary context of communities, the creation of mountain tourism experiences and the impacts tourism has on these environments. Including authors from Europe, Asia-Pacific and North America, the development, planning and governance issues are also covered.
