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Quality Management for Services
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved...
Delay-Coupled Complex Systems
This work addresses time-delay in complex nonlinear systems and, in particular, its applications in complex networks; its role in control theory and nonlinear optics are also investigated. Delays arise naturally in networks of coupled systems due to finite signal propagation speeds and are thus a key issue in many areas of physics, biology, medicine, and technology. Synchronization phenomena in these networks play an important role, e.g., in the context of learning, cognitive and pathological states in the brain, for secure communication with chaotic lasers or for gene regulation. The thesis includes both novel results on the control of complex dynamics by time-delayed feedback and fundamental new insights into the interplay of delay and synchronization. One of the most interesting results here is a solution to the problem of complete synchronization in general networks with large coupling delay, i.e., large distances between the nodes, by giving a universal classification of networks that has a wide range of interdisciplinary applications.
Researches Into the Physical History of Mankind
Reprint of the original, first published in 1836.
Folk Visions & Voices
Sampling virtually all of the old-time styles within the musical traditions still extant in north Georgia, Folk Visions and Voices is a collection of eighty-two songs and instrumentals, enhanced by photographs, illustrations, biographical sketches of performers, and examples of their narratives, sermons, tales, and reminiscences.
The Physics Associated with Neutrino Masses
This eBook is a collection of articles from a Frontiers Research Topic. Frontiers Research Topics are very popular trademarks of the Frontiers Journals Series: they are collections of at least ten articles, all centered on a particular subject. With their unique mix of varied contributions from Original Research to Review Articles, Frontiers Research Topics unify the most influential researchers, the latest key findings and historical advances in a hot research area! Find out more on how to host your own Frontiers Research Topic or contribute to one as an author by contacting the Frontiers Editorial Office: frontiersin.org/about/contact.
Monthly Review
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Microbes in the Spotlight
Microbes in the Spotlight: Recent Progress in the Understanding of Beneficial and Harmful Microorganisms contains a selection of papers presented at the VI International Conference on Environmental, Industrial and Applied Microbiology - BioMicroWorld2015 (Barcelona, Spain). This book offers the outcomes of completed and outgoing research works and experiences of several microbiology research groups across the world. The volume is divided into the following sections: --Agricultural and environmental microbiology. Biodeterioration, biodegratation, bioremediation --Food microbiology --Medical microbiology. Antimicrobial agents and chemotherapy. Antimicrobial resistance --Industrial microbiology. Microbial production of high-value products --Biotechnologically relevant enzymes and proteins --Methods and technology development --Microbial physiology Readers will find this book a useful opportunity to keep up with the latest research results, insights and advances in the microbiology field.
