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Finding Joy
In a word Breathtaking! In Finding Joy, Mac Anderson has compiled an amazing collection of photographs and inspirational quotes into a gorgeous gift book. Some of the most beautiful things in life are also the most simplistic. Such is the wisdom found in this book, simple yet powerful. Keep this book handy anytime you need to take a break from your day or to get a quick shot of inspiration. Makes a great gift for friends and family.
212 Leadership
In 212 Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe. 212 Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception. 212 Leadership is designed to make you think...to help you grow...and to provide that extra degree of passion to take your leadership skills from effective to extraordinary!
212: The Extra Degree
212° the extra degree captures the essence of excellence in an unforgettable way... At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And with steam, you can power a train. The one extra degree, that one small step, makes the difference. In the original 212° the extra degree softcover, the simple 212° concept is illustrated through a clear introduction and then supported by a series of thoughts, examples, and facts that will help you absorb the 212° mindset. Its purpose is to inspire the extra level of effort that produces exponential results. Let 212° become a part of everyone's vocabulary. This book will encourage anyone who reads it to give that extra degree of effort...the extra degree that will produce extraordinary results.
The Dash
Presents the full text of, and commentary on, the poem "The Dash," exploring how it has inspired people to make a difference, respect others, and show love and appreciation.
Customer Love
If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.
212 Service
You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples...
Change is Good...You Go First
How does your team react to change? Do they dig in with their heels to resist it or do they welcome it with open arms? In this 1-hour read, Mac Anderson and Tom Feltenstein take you through each step of change — from the realization that change is a good thing, to implementing that change in every department and across all channels. You may not have a choice about change, but you can choose how you and your team react to it. Change Is Good...You Go First provides the motivation you and your team need to embrace change. The book includes 21 ways to inspire change and objectives to help your team achieve its goals.
Laughter Is an Instant Vacation
Laughter is an Instant Vacation is 160 pages of pure, unadulterated...FUN. It has over 250 great quotes, and many funny photos that'll make you laugh out loud. This gift is terrific for anyone, because in today's world, who do you know that won't appreciate a good reason to laugh! Studies show we need 12 laughs a day to stay healthy. Consider this book a gift of good health! You will laugh out loud at the quotes and photos that bring them to life. A great gift for any occasion.
The Power of Kindness
In The Power of Kindness by Mac Anderson, you will find 23 inspirational stories about random acts of kindness that ultimately resulted in making a profound difference in the lives touched. Each short story speaks to the Golden Rule of life and is guaranteed to touch your heart.
Learn and Grow Daily!
Learn and Grow Daily! is about a journey toward self-improvement for everyday people like you and me. It is a journey which can start from wherever you are in life now, no matter who you are, or where you are in your life. Learn and Grow Daily! is about personal transformation from being a passenger in life, to becoming a life-long learner and taking control of life. It is a story of how anyone can take the same journey and learn and grow daily to become the person you were meant to be. Learn and Grow Daily! is a compilation of knowledge gained from some of the world's most gifted researchers, consultants and leadership experts. Learn and Grow Daily! opens your eyes to improvements you can m...
