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Summary of The Employees of Zappos.Com, Tony Hsieh & Mark Dagostino's The Power of WOW
Please note: This is a companion version & not the original book. Sample Book Insights: #1 The Zappos team is known for its customer service, and it is my job as a Customer Loyalty Team lead to make sure that continues. I do spot checks of our customer service call logs to make sure that people who call in with a question or concern are being taken care of as they should be. #2 The call center agent was empathetic and friendly with Susan, but she didn’t offer much of an apology for the inconvenience and worry she had caused her. The shoes were meant to be a tribute to the boyfriend’s death, and it was clear that they were more than just shoes to the family. #3 I called Susan and made sure her daughter received the new shoes in time for her chemo treatment. I also sent her a $100 gift certificate so she could buy something nice after all of this was over. #4 I was shocked at how much the woman, who was preparing for her husband’s funeral the next day, enjoyed talking to me. I learned that people all over the world like to talk, and they especially like to be listened to.
Rudy
Rudy became the inspiration for millions when a Hollywood film depicting his journey as a Notre Dame football player became one of the most influential sports movies ever made. In Daniel "Rudy" Ruettiger's only autobiography, go behind the scenes to experience the heartache, triumph, and glory through Rudy's own eyes, and learn details of the ten years it took to get the movie made. For the first time, the real Rudy shares his story of floundering through school with undiagnosed dyslexia and finding himself mixed up with a rough and rowdy crowd. "Football was my salvation in high school," Rudy believes, and while he dreamed of playing for Notre Dame, he never believed he was smart enough to ...
Unlocking Greatness
A guide to successfully getting the life you want by changing your perspective and discovering your ideal self. More often than not, our own mental obstacles are holding us back from the joy, fulfillment, and meaning that we all crave, but by retooling our perspectives, we gain the ability to see the path toward the life we truly desire. Charlie Harary, business executive, professor, speaker, and radio host, combines the wisdom of science, spirituality, and personal growth in practical and understandable terms so you can take the life you have and make it the life you want. Everyone has the extraordinary capacity to transform their life. And it’s easier to do than you might think—in order to get what you want, to achieve that sense of greater life satisfaction, all you need to do is learn how to best use the resources you already have. Based on the latest research into the brain’s neuroplasticity, analysis of ancient wisdom, and exploration of the practices of today’s greatest achievers, Harary offers guidance and inspiration so you can break through the clutter and confusion of your life and find your true purpose.
Accused
This is the true story of a woman who prevailed against the most heinous accusations imaginable. Tonya Craft, a Georgia kindergarten teacher and loving mother of two, never expected a knock on her door to change her life forever. But in May 2008, false accusations of child molestation turned her world upside down. The trial that followed dragged her reputation through the mud and lent nationwide notoriety to her name. Tonya's life spiraled into a witch-trial nightmare in which she was deemed guilty before her innocence could be determined by a jury. Her children were taken away without even a goodbye, and her own daughter was forced to take the stand against her in a courtroom. The situation...
Fast N' Loud
The breakout star of Discovery’s hit automotive restoration show Fast N’ Loud takes readers on an entertaining ride through his wild life and behind the scenes of his hit show in this memoir and automotive handbook, revving with outrageous details and jaw-dropping stories, and injected with the quick-witted, foul-mouthed charm viewers love. “If we’re gonna have fun, it better have a motor!” In Fast N’ Loud, Richard Rawlings pushes into high gear, sharing the story of his rise to success, his show, and the automotive know-how that has made him famous. He begins with his own story—how he went from flat broke to a seat at the table with some of history’s most iconic car guys. Hi...
Live in Love
NEW YORK TIMES BESTSELLER • In this refreshing and inspiring memoir, Lauren Akins, the wife of country music star Thomas Rhett, shows what it’s really like to be “the perfect couple” fans imagine, and reveals what it actually takes to live in love, stay in love, and grow together. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY PARADE When country music star Thomas Rhett won the ACM Award for Single of the Year with “Die a Happy Man,” his wife, Lauren Akins, was overjoyed. Her childhood best friend and now husband was being anointed the hottest new star in country music—for a song he had written about her. He was living his dream. Lauren was elated, but she was also wrestling with s...
Ringmaster
Featuring never-before-seen research and exclusive interviews with people who witnessed, aided, and suffered from his ascent, this unauthorized investigative chronicle of the media mogul, defining cultural force, and one of Donald Trump's closest friends uses his story as a new lens for understanding contemporary America.
This Is Your Captain Speaking
The remarkable life, career, and faith journey of Gavin MacLeod, the beloved star of The Love Boat and The Mary Tyler Moore Show. For 16 years, millions of Americans welcomed Gavin MacLeod into their living rooms every Saturday night. This veteran of stage and screen transformed himself from a seasoned character actor into the leading, lovable father-figure of Captain Merrill Stubing in The Love Boat at the height of TV’s boom years. From his humble theatrical beginnings in upstate New York to Radio City Music Hall and on to Hollywood, Gavin MacLeod was on the fast track to success. However, a few hard life lessons—like dealing with a divorce—taught him that the key to happiness can on...
The Power of WOW
Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful s...
Dance Your Dance
A-list choreographer Laurieann Gibson guides creators of all kinds to embrace their passions and achieve success, providing a practical road map to never giving up on your dream. Have you felt stuck like you’re just running in place, fearful of taking the next step? World-renowned Emmy-nominated choreographer and creative visionary Laurieann Gibson shares personal stories from her 20+ career in entertainment, words of encouragement, and practical advice to help you reach your full potential. Gibson candidly opens up about her experiences, challenges, and triumphs, sharing the 8 principles that not only shaped her incredible career but also guided her work with the world’s biggest pop sta...
