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New Glass
A sampling of glass work by 196 artists from 28 countries.
BSAVA Manual of Canine and Feline Neurology, (with DVD-ROM)
This best selling manual has been fully revised and updated with the latest information. New chapters include neurological genetic disease testing and counselling; adjunctive therapies; and nutrition. This edition will also feature a DVD-ROM with video clips.
Developing and Assessing Intercultural Communicative Competence
The aim of this publication is to assist teacher educators and language teachers in shifting the focus from linguistic competence to intercultural communicative competence. The printed booklet of the present guide contains the introductions to: definitions of key terms in intercultural communication; planning and designing intercultural communication courses and workshops; teaching/training methods and materials; and assessing intercultural communicative competence. The materials on the accompanying CD-ROM include: the theoretical background to teaching language and culture; detailed workshop and course planning guidelines; teaching materials and activities based on literature, films and songs; guidelines and tasks for assessment and descriptors of competences; intercultural communication workshop reports; and our research articles about the intercultural dimension of foreign language teaching (FIT).--Publisher's description.
Call Centers For Dummies
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
The Seven Churches
A bloody, atmospheric modern classic of crime literature and one of the most haunting and terrifying thrillers to come out of Europe in recent years Written in the spirit of the sensational murder story and combined with a rich Gothic atmosphere, this tale, now translated into 11 languages, traces the steps of a killer through the seven cathedrals of modern day Prague. The narrator, a policeman known simply as K, witnesses a bizarre accident followed by a series of mysterious murders. This event triggers a series of meetings with Gothic characters who appear to be trying to reconstruct the medieval "golden age" of Prague in the reign of Charles IV under the noses if its modern-day inhabitants. The book's bloody and nightmarish plot will dazzle readers of thrillers, but ultimately the novel is much more—it's a brilliant postmodern interpretation of the historical topography of late-medieval Prague and a vision of a civilization in decline.
Design Pedagogy
Design Pedagogy explains why it is vital for design students that their education helps them construct a ’passport’ to enter the professional sphere. Recent research into design teaching has focused on its signature pedagogies, those elements which are particularly characteristic of the disciplines. Typically based on core design theory, enlivened by approaches imported to the area, such work has utility when it recognizes the visual language of designing, the media of representation used, and the practical realities of tackling design questions. Increasingly the 21st century sees these activities in a global context where the international language of the visual artefact is recognized. ...
Standards for the Growing, Harvesting, Packing, and Holding of Produce for Human Consumption (Us Food and Drug Administration Regulation) (Fda) (2018 Edition)
Standards for the Growing, Harvesting, Packing, and Holding of Produce for Human Consumption (US Food and Drug Administration Regulation) (FDA) (2018 Edition) The Law Library presents the complete text of the Standards for the Growing, Harvesting, Packing, and Holding of Produce for Human Consumption (US Food and Drug Administration Regulation) (FDA) (2018 Edition). Updated as of May 29, 2018 To minimize the risk of serious adverse health consequences or death from consumption of contaminated produce, the Food and Drug Administration (FDA or we) is establishing science-based minimum standards for the safe growing, harvesting, packing, and holding of produce, meaning fruits and vegetables gro...
