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CRM in Financial Services
Packed with international case studies and examples, the book begins with a detailed analysis of the state of CRM and e-business in the financial services globally, and then goes on to provide comprehensive and practical guidance on: making the most of your customer base; systems and data management; risk and compliance; channels and value chain issues; implementation; strategic implications.
Women of Goddard
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Reflections on the Catechism
Written by one who loves being a catechist, this booklet is written especially for catechists. It combines quotations from the Catechism of the Catholic Church with short reflections and stories, and offers thoughtful questions for journaling. The author focuses on Church teachings that are handpicked for catechists and their teaching ministry. Inspiring, motivating, and informative!
Remaking the Rust Belt
Remaking the Rust Belt tells the story of how local leaders throughout the Rust Belt adapted internationally circulating ideas about postindustrial redevelopment to create the jobs and amenities they believed would attract middle-class professionals, but in so doing widened and deepened economic inequality among urban residents.
Customer Relationship Management in Banking Services
Achieving and sustaining growth in banking business is a herculean task, but it can be successfully done, if the focus is on customers. With hot winds of competition blowing across the banking industry in India, developing an emotionally close, symbiotic relationship with customers has become highly important than ever before. Any bank that wishes to grow in the size of its business or improve its profitability must consider the challenges surrounding its customer relationships (Watson, 2004)2. Banks now have realized that, of all the problems the business can have, the loss of established customers is one of the most serious. Hence, banks have come out with innovative measures to satisfy th...
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