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Specification Writing and Management
This book deals with the fundamentals of specification writing and management. It is useful for anyone concerned with the preparation of standards in a world that is shrinking due to improvement in communication and where many specifications have to hold clarity when translated into other languages.
The Quality Promise
Showing how each person can influence the quality of working relationships as well as the quality of the product or service provided, this volume examines the three key interfaces which everyone has on the job a craftsperson performing a process or service, an entrepreneur interacting with customers
TQM Engineering Handbook
Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.
Managing for World-class Quality
Schecter contends that proper attention to the quality function in American industry can result in enormous economic benefits to companies, and can help prevent recessions in the US. In this volume he presents information in such a way as to help the manager understand the concept of quality, using
Applying TQM to Product Design and Development
"Comprehensively covers all phases of the application of Total Quality Management (TQM) to product design and development--from initial concept to customer support--addressing statistical quality control, manufacturing engineering, processes and procedures management, and motivation management. Provides rigorous definitions of the principles of TQM."
Ensuring Software Reliability
Explains how software reliability can be applied to software programs of all sizes, functions and languages, and businesses. This text provides real-life examples from industries such as defence engineering, and finance. It is aimed at software and quality assurance engineers and graduate students.
Achieving Excellence in Business
This volume provides the understanding and the means needed to achieve complete systematic quality control of goods and services in any type of organisation. It also shows how to meet or exceed clients' quality expectations, structure management systems to encourage business growth and adapt to changing needs, ensure continuous quality improvement and increase efficiency and effectiveness. The book explains the theory of total quality and demonsrates its practical applications, elucidates the relationships among all company departments and their effects on pursuit of excellence and presents several powerful problem solving techniques. An essential resource for quality improvement, quality control, business, human resource and industrial engineering managers, chief executive officers of product and service orientated firms and graduates in these disciplines.
A Leader's Journey to Quality
This book deals with the "hard skills" involved in achieving leadership quality. It provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects.
Total Engineering Quality Management
This manual discusses how the Total Quality Management (TQM) of the production and manufacturing environment can be modified, implemented, and measured within the engineering project environment. It aims to integrate predominant quality philosophy with organization research.
