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Satisfaction: A Behavioral Perspective on the Consumer
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Disaggregation
This volume is intended to expand the dialogue and interest among both practitioners and academicians in a problem area worthy of attention by all. The concept of disaggregation admits to our current inability to solve many types of interrelated hierarchical problems simultaneously. It offers instead a sequential, iterative process as a workable and necessary procedure. The papers in this volume are selected from those presented at a Disaggregation Conference held in March, 1977 at The Ohio State University. We heartily applaud all those who participated in the conference and particularly appreci ate the cooperation of those authors whose work is published in this collection. Part A contains...
The Routledge Companion to Production and Operations Management
This remarkable volume highlights the importance of Production and Operations Management (POM) as a field of study and research contributing to substantial business and social growth. The editors emphasize how POM works with a range of systems—agriculture, disaster management, e-commerce, healthcare, hospitality, military systems, not-for-profit, retail, sports, sustainability, telecommunications, and transport—and how it contributes to the growth of each. Martin K. Starr and Sushil K. Gupta gather an international team of experts to provide researchers and students with a panoramic vision of the field. Divided into eight parts, the book presents the history of POM, and establishes the f...
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Yale Law Journal: Volume 125, Number 3 - January 2016
This issue of the Yale Law Journal (the third issue of academic year 2015-2016) features articles and essays by notable scholars, as well as extensive student research. Contents include: • Article, "Corporate Control and Idiosyncratic Vision," by Zohar Goshen & Assaf Hamdani • Essay, "The Domestic Analogy Revisited: Hobbes on International Order," by David Singh Grewal • Note, "Repairing the Irreparable: Revisiting the Federalism Decisions of the Burger Court," by David Scott Louk • Note, "Reconciling the Crime of Aggression and Complementarity: Unaddressed Tensions and a Way Forward," by Julie Veroff • Comment, "Unpacking Wolf Packs," by Carmen X.W. Lu • Comment, "Jurisdictional Rules and Final Agency Action," by Sundeep Iyer Quality digital edition includes active Contents for the issue and for individual articles, linked footnotes, active URLs in notes, and proper digital and Bluebook presentation from the original edition.
Yale Law Journal: Volume 125, Number 7 - May 2016
This issue of the Yale Law Journal include these contents: • Essay, "Fiduciary Political Theory: A Critique," by Ethan J. Leib and Stephen R. Galoob • Note, "The Modification of Decrees in the Original Jurisdiction of the Supreme Court," by James G. Mandilk In addition, the issue includes an extensive collection of Features by leading scholars, entitled "A Conversation on Title IX," growing out of an event sponsored by the Journal. Contributors include Michelle J. Anderson, Adele P. Kimmel, Catharine A. MacKinnon, Dana Bolger, Zoe Ridolfi-Starr, and Alyssa Peterson & Olivia Ortiz. Subjects of these essays include institutional liability, costs of liability and schools' financial obligations, transparency in campus reporting, adjudicative processes, and using Title IX for preventing the bullying of LGBT students. This is the seventh issue of academic year 2015-2016. Quality formatting includes linked notes and an active Table of Contents (including linked Contents for individual articles), as well as active URLs in footnotes and proper Bluebook style.
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