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Satisfaction: A Behavioral Perspective on the Consumer
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Disaggregation
This volume is intended to expand the dialogue and interest among both practitioners and academicians in a problem area worthy of attention by all. The concept of disaggregation admits to our current inability to solve many types of interrelated hierarchical problems simultaneously. It offers instead a sequential, iterative process as a workable and necessary procedure. The papers in this volume are selected from those presented at a Disaggregation Conference held in March, 1977 at The Ohio State University. We heartily applaud all those who participated in the conference and particularly appreci ate the cooperation of those authors whose work is published in this collection. Part A contains...
Mr. Funny Pants
The writer and star of The State, Wet Hot American Summer, The Baxter, and Michael & Michael Have Issues brings readers his uniquely absurd humor in his hilarious first book. I was at my wit's end. I'd had enough of this job, this life, and my relationship had broken up. Should I eat chocolate, or go to India, or fall in love? Then I had a revelation: Why not do all three, in that order? And so it was that I embarked on a journey that was segmented into three parts and was then made into a major motion picture. Later, I woke up on an airplane with a hole in my face and a really bad hangover. I was ushered brusquely off the plane by my parents who took me to a rehab where I tested positive fo...
The Routledge Companion to Production and Operations Management
This remarkable volume highlights the importance of Production and Operations Management (POM) as a field of study and research contributing to substantial business and social growth. The editors emphasize how POM works with a range of systems—agriculture, disaster management, e-commerce, healthcare, hospitality, military systems, not-for-profit, retail, sports, sustainability, telecommunications, and transport—and how it contributes to the growth of each. Martin K. Starr and Sushil K. Gupta gather an international team of experts to provide researchers and students with a panoramic vision of the field. Divided into eight parts, the book presents the history of POM, and establishes the f...
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Yale Law Journal: Volume 125, Number 7 - May 2016
This issue of the Yale Law Journal include these contents: • Essay, "Fiduciary Political Theory: A Critique," by Ethan J. Leib and Stephen R. Galoob • Note, "The Modification of Decrees in the Original Jurisdiction of the Supreme Court," by James G. Mandilk In addition, the issue includes an extensive collection of Features by leading scholars, entitled "A Conversation on Title IX," growing out of an event sponsored by the Journal. Contributors include Michelle J. Anderson, Adele P. Kimmel, Catharine A. MacKinnon, Dana Bolger, Zoe Ridolfi-Starr, and Alyssa Peterson & Olivia Ortiz. Subjects of these essays include institutional liability, costs of liability and schools' financial obligations, transparency in campus reporting, adjudicative processes, and using Title IX for preventing the bullying of LGBT students. This is the seventh issue of academic year 2015-2016. Quality formatting includes linked notes and an active Table of Contents (including linked Contents for individual articles), as well as active URLs in footnotes and proper Bluebook style.
Yale Law Journal: Volume 124, Number 2 - November 2014
The November 2014 issue of The Yale Law Journal (the second of academic year 2014-2015) features new articles on law and legal theory by internationally recognized scholars. Contents include: • Article, "Agency Enforcement of Spending Clause Statutes: A Defense of the Funding Cut-Off," Eloise Pasachoff • Essay, "Bounded Institutions," Yair Listokin • Book Review, "Constitutions of Hope and Fear," Frederick Schauer • Note, "Price's Progress: Sex Stereotyping and Its Potential for Antidiscrimination Law," Zachary Herz • Note, "Dual Sovereignty, Due Process, and Duplicative Punishment: A New Solution to an Old Problem," Adam Adler • Note, "Measuring the Fortress: Explaining Trends in Supreme Court and Circuit Court Dictionary Use," John Calhoun • Comment, "Parens Patriae, the Class Action Fairness Act, and the Path Forward: The Implications of Mississippi ex rel. Hood v. AU Optronics Corp.," Patrick Hayden This quality ebook edition features linked notes, active Contents, active URLs in notes, and proper Bluebook formatting. The November 2014 issue is Volume 124, Number 2.
