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Service And Operations Management
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
The Widening Gyre
“The Widening Gyre is the best Space Opera I’ve read in years.” — Cemetery Dance Online The Remembrance War Book 1 Eight hundred years ago, the Zhen Empire discovered a broken human colony ship drifting in the fringes of their space. The Zhen gave the humans a place to live and folded them into their Empire as a client state. But it hasn’t been easy. Not all Zhen were eager to welcome another species into their Empire, and humans have faced persecution. For hundreds of years, human languages and history were outlawed subjects, as the Zhen tried to mold humans into their image. Earth and the cultures it nourished for millennia are forgotten, little more than legends. One of the firs...
Syndromes of Corruption
Corruption is a threat to democracy and economic development in many societies. It arises in the ways people pursue, use and exchange wealth and power, and in the strength or weakness of the state, political and social institutions that sustain and restrain those processes. Differences in these factors, Michael Johnston argues, give rise to four major syndromes of corruption: Influence Markets, Elite Cartels, Oligarchs and Clans, and Official Moguls. In this 2005 book, Johnston uses statistical measures to identify societies in each group, and case studies to show that the expected syndromes do arise. Countries studied include the United States, Japan and Germany (Influence Markets); Italy, Korea and Botswana (Elite Cartels); Russia, the Philippines and Mexico (Oligarchs and Clans); and China, Kenya, and Indonesia (Offical Moguls). A concluding chapter explores reform, emphasising the ways familiar measures should be applied - or withheld, lest they do harm - with an emphasis upon the value of 'deep democratisation'.
Surface Warfare
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In the Deep Heart's Core
In the Deep Heart's Core is the uplifting story of young Teach for America volunteer who becomes an English teacher in a desperately impoverished African-American high school in the rural Mississippi Delta beset by gang violence, drug abuse, ruptured families and teen pregnancy-but among the sorrow and struggle he finds dignity and hope, and works to bring the nascent intellectual curiosity of his students to full flower.
The Intruders
The Intruders is in the rich tradition of science fiction movie classics such as Invasion of the Body Snatchers, The Thing and The Day The Earth Stood Still, with a nod to contemporary series like Stranger Things, The X-Files and Supernatural. The Intruders have arrived. Something strange is taking place in the small town of Engles, Indiana. Greg Garrett returns home from a business trip to discover his wife and children have disappeared. More people begin to vanish without a trace. The skies produce a substance that doesn’t look like natural rain. Aggressive swarms of insects attack without warning. And late at night, residents are haunted by ghosts desperate to reveal the secrets of their existence but unable to speak.Engles is undergoing a terrifying transformation that could threaten all of civilization Who is this unseen enemy? What is their mission? Discover the terrifying secrets of The Intruders. FLAME TREE PRESS is the new fiction imprint of Flame Tree Publishing. Launched in 2018 the list brings together brilliant new authors and the more established; the award winners, and exciting, original voices.
