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Service Management
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goa...
Service And Operations Management
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
Service Management, Student Workbook
With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.
Management Accounting
Understand how to integrate management accounting into your TQM and JIT systems * Learn how to use Value Added Accounting to make better strategic decisions * Find out how to use advanced costing techniques to correctly price products and services * Trace the development of modern best practice back to the breakthrough insights of the field's leading experts Every modern company now has to compete in a market environment that is becoming ever faster, more complex and competitive. Management accounting must respond to these changes, otherwise its risks becoming irrelevant to real business needs. This book demonstrates how the discipline can raise itself up to a new level of performance, allowing it to cope with challenges such as flexible manufacturing systems, flatter and leaner organisations, strategic alliances and globalisation. It explains how cutting edge management accounting techniques can transform a firm's operations and prospects, enabling it to become the best of the best.
Principles of Total Quality
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
Manufacturing Operations Management
The main purpose of this book is to introduce the essential theories and tools for production (manufacturing operations) management for students in engineering, junior professionals in supply chain and production managers who are starting their career in a manufacturing firm.With a focus on selected key techniques and a practical application of these skills, the book uses a real-world inspired case studies while providing readers with in-depth exploration. Designed as a coaching handbook for instructors or motivated self-learners, it is an ideal resource for project-based learning.It is suitable for graduates in technology management and engineering, and professionals in the field of manufacturing who want to revise their practical knowledge while enhancing theoretical background.
Multiobjective Optimization: Behavioral and Computational Considerations
Throughout the development of mathematical programming researchers have paid great attention to problems that are described by a single objective that can only be achieved subject to satisfying a set of restrictions or constraints. Recently, it has been recognized that the use of a single objective limits the applicability of In reality, many multiobjective mathematical programming models. situations exist and frequently these mUltiple objectives are in direct conflict. Research on multiobjective problems can be broken down into two broad categories: multiobjective optimization and multicriterion decision theory. Multiobjective optimization models are based on techniques such as linear progr...
Systems and Management Science by Extremal Methods
This volume, Systems and Management Science by Extremal Methods, is the second in a series dedicated to honoring and extending the work of Abraham Charnes. The first volume, entitled Extremal Methods and Systems Analysis (Springer Verlag, Berlin, 1980), was edited by A.V. Fiacco and K.O. Kortanek. Subtitled "An International Symposium on the Occasion of Abraham Charnes' Sixtieth Birthday," this first volume consisted of a selection from papers presented at a conference in honor of Professor Charnes held at The University of Texas at Austin in September 1977. This second volume consists of papers, to be described more fully below, that were presented in a similar 2 conference held at the IC Institute of The University of Texas at Austin, Texas, in October of 1987, to honor Dr. Charnes on his seventieth birthday. All these papers were written by scholars and scientists whose own work has been affected by the contributions of this distinguished scholar and educator over a long period of time.
Hospital Performance in Brazil
Drawing on an eclectic array of research and evaluative studies culled from a mix of sources, this volume analyzes Brazilian hospital performance along several policy dimensions including resource allocation and use within hospitals, hospital payment mechanisms, organizational and governance arrangements, management practices, and regulation and quality. An agenda for hospital reform is proposed which synthesizes priorities that are integral to improving hospital performance-and which should be considered for implementation in the near and medium term.
