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Social Robotics
This book constitutes the refereed proceedings of the 12th International Conference on Social Robotics, ICSR 2020, held in Golden, CO, USA, in November 2020. The conference was held virtually. The 57 full papers presented were carefully reviewed and selected from 101 submissions. The theme of the 2020 conference is Entertaining Robots. The papers focus on the following topics: human-robot trust and human-robot teaming, robot understanding and following of social and moral norms, physical and interaction design of social robots, verbal and nonverbal robot communication, interactive robot learning, robot motion and proxemics, and robots in domains such as education and healthcare.
Humanoid Service Robots
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Management Research, International Business, and National Culture
Why do different groups of people behave in different ways when dealing with the common challenges of human life? The answer often lies in their cultural attitudes, values, and consequent behaviours. The study of human culture has been deemed a key contribution to understanding human life for many centuries. Explanations and descriptions of cultural characteristics abound, but in the field of business, none have been more influential and warmly embraced than those developed by Geert Hofstede and the GLOBE group. These models of national culture, which characterise Japanese, Americans, French, and may other nationalities in terms of common characteristics such as collectivism, masculinity, an...
The City Record
None
Williams' Cincinnati Directory ...
Issues for 1860, 1866-67, 1869, 1872 include directories of Covington and Newport, Kentucky.
