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Federal Register
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Management Reform
One part of the President's National Performance Review initiative has been the establishment of reinvention labs in a number of departments and agencies. They are designed to test ways that agencies could improve their performance and customer service by reengineering work processes and eliminating unnecessary regulations. This report reviews the focus and development status of the labs; factors that hindered or assisted their development; whether labs were collecting performance data; and whether the labs achieved their goals. 200 labs surveyed.
