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Transforming Field and Service Operations
The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change ...
Information Security and Ethics
Dr Marian Quigley, HDTS (Art and Craft) Melbourne State College, BA Chisholm Inst., PhD, Monash University is Senior Lecturer and Director of Research and Postgraduate Studies in the School of Multimedia Systems, Faculty of Information Technology, Monash University, Australia. Marian has published several articles and presented a number of papers relating to social and ethical issues in Information Technology, particularly in relation to youth. She is currently completing a book on the effects of computer technology on Australian animators.
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Encyclopedia of Information Science and Technology
"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
RETAILING: TRENDS IN THE NEW MILLENNIUM
The origins of retail are old as trade itself. Barter was the oldest form of trade. For centuries, most merchandise was sold in market place or by peddlers. Medieval markets were dependent on local sources for supplies of perishable food because Journey was far too slow to allow for long distance transportation. However, customer did travel considerable distance for specialty items. The peddler, who provided people with the basic goods and necessities that they could not be self sufficient in, followed one of the earliest forms of retail trade. Even in prehistoric time, the peddler traveled long distances to bring products to locations which were in short supply. “They could be termed as e...
Information Security and Ethics: Concepts, Methodologies, Tools, and Applications
Presents theories and models associated with information privacy and safeguard practices to help anchor and guide the development of technologies, standards, and best practices. Provides recent, comprehensive coverage of all issues related to information security and ethics, as well as the opportunities, future challenges, and emerging trends related to this subject.
International Encyclopedia of Information and Library Science
This eagerly awaited new edition, has been fully revised and updated to take full account of the many and radical changes which have taken place since the Encyclopedia was originally conceived.
Encyclopedia of Information Science and Technology, Third Edition
"This 10-volume compilation of authoritative, research-based articles contributed by thousands of researchers and experts from all over the world emphasized modern issues and the presentation of potential opportunities, prospective solutions, and future directions in the field of information science and technology"--Provided by publisher.
Social and Human Elements of Information Security: Emerging Trends and Countermeasures
Provides research on the social and human aspects of information security. Presents the latest trends, issues, and findings in the field.
