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Current Issues and Development in Hospitality and Tourism Satisfaction
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical ad...
Dimensional Management
A primer for college engineering and technology students and a handbook for professionals who want to optimize the interchangeability of multi-component manufactured products. Curtis (technology and applied science, Northern Michigan U.) describes manual and computer-aided dimensioning and toleranc
Spatial Design Education
Design education in architecture and allied disciplines is the cornerstone of design professions that contribute to shaping the built environment of the future. In this book, design education is dealt with as a paradigm whose evolutionary processes, underpinning theories, contents, methods, tools, are questioned and critically examined. It features a comprehensive discussion on design education with a focus on the design studio as the backbone of that education and the main forum for creative exploration and interaction, and for knowledge acquisition, assimilation, and reproduction. Through international and regional surveys, the striking qualities of design pedagogy, contemporary profession...
New Dimensions in Photo Processes
An introduction to non-silver photographic imaging techniques. 170 illus.
Quality Software Project Management
The book is based on the "best practices" of the UT Software Quality Institute Software Project Management certificates program. Quality Software Project Management identifies and teaches 34 essential project management competencies project managers can use to minimize cost, risk, and time-to-market. Covers the entire project lifecycle: planning. initiation, monitoring/control, and closing. Illuminates its techniques with real-world software management case studies. Authors (leading practitioners) address the pillars of any successful software venture: process, project, and people. Endorsed by the Software Quality Institute.
Planning and Designing Research Animal Facilities
Research institutions have or are planning to build, expand and renovate animal research facilities to keep up with the demands of biomedical research caused in part by growth in the use of genetically altered rodents and the upsurge of research in infectious diseases. Properly designed facilities greatly facilitate effective management and high-quality day-to-day animal care that is required to optimally support animal research and testing. There are multiple solutions to address the myriad of factors that influence the design and construction of animal research facilities. There is no "best design applicable for all facilities and arguably not even a single "best design for a given facilit...
Ethics and the Market
Comprising cutting-edge work on the state of social economics today, this theoretically diverse book includes strong emphasis on the role of ethics, morality, identity, and society in economic theorizing. Much existing economic theory overlooks ethics. Rather than situating the market and values at separate extremes of a continuum, Ethics and the Market contends that the two are necessarily and intimately related. This volume brings together some of the best work in the social economics tradition, with strong contributions and pedagogy, and a cross-national blend of economics, philosophy, and policy. The contributors embed the economic within the social, rather than viewing 'the economy' and...
Subsurface Characterization and Monitoring Techniques
Provides information on where to go to find detailed guidance on how to use these techniques. Covers: remote sensing & surface geophysical methods; drilling & solids sampling methods; geophysical logging of boreholes; aquifer test methods; ground water sampling methods; Vadose Zone (VZ) hydrologic properties: water state, infiltration, conductivity, & flux; VZ water budget characterization methods; VZ soil-solute/gas sampling & monitoring methods; & chemical field screening & analytical methods. Charts, tables, graphs & drawings.
