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Rethinking Public Strategy
Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the ...
The Future of the Professions
This book predicts the decline of today's professions and introduces the people and systems that will replace them. In an internet-enhanced society, according to Richard Susskind and Daniel Susskind, we will neither need nor want doctors, teachers, accountants, architects, the clergy, consultants, lawyers, and many others, to work as they did in the 20th century. The Future of the Professions explains how increasingly capable technologies - from telepresence to artificial intelligence - will place the 'practical expertise' of the finest specialists at the fingertips of everyone, often at no or low cost and without face-to-face interaction. The authors challenge the 'grand bargain' - the arra...
Pains on Trains
Pains on Trains is the perfect way to take the tedium out of commuting, guaranteed to become as indispensable to the seasoned traveller as the blow-up pillow and water sterilising tablets. In Pains on Trains, Andrew Holmes and Matthew Reeves set their sights on the scourge of the modern office worker - other office workers who clog up trains, buses, boats and planes with their annoying habits and depressing clothes. Pains on Trains is dedicated to the rush-hour veteran and consists of a 'pain-spotting' guide to the very worst people you meet on your daily commute. Each painful character is illustrated in their usual context and supported by a short narrative.
Pains in the Office
What could be worse than being stuck in an office all day? Meetings, deadlines... colleagues. Surely no torture can crush the spirit so completely as prolonged exposure to these people. You?ve faked phone calls to avoid them. You?ve hidden in toilet cubicles until they?ve gone away. At last there?s an effective way to fight back. Pains in the Office will help you identify, shun and plan your revenge on the 50 worst types of people you meet at work. Your job may be awful, you may hate your colleagues with a passion, but here at least is a happy place to retreat into. This is your comfort blanket, hidey-hole and fire escape all rolled into one. Pains in the Office is guaranteed to become as indispensable to the office worker as cigarette breaks and free stationery. It?s the perfect antidote to nightmarish co-workers everywhere!
Pains in Public
How many times have people caused you misery while you go about your daily routine? How often has a religious nut knocked on your door intent on converting you or a stressed out shopper upended pyramids of Honduran ugli fruit in front of your trolley? You?ve tried isolation tanks, you?ve tried staying tucked up in bed all day, you?ve looked into selling your worldly goods and joining a retreat. At last there?s an effective way to fight back. Pains in Public will help you spot, avoid and get your own back on the 50 worst types of people life throws up at you. This is a manifesto for the perennially grumpy. Down with pushiness, poor personal hygiene and fluorescent tabards. Together we can make the world a less painful place. Pains in Public is guaranteed to become as indispensable to the upstanding citizen as an efficient neighbourhood watch scheme and a pooper scoop. It?s the perfect antidote to nightmarish civilians everywhere!
Public Utilities, Second Edition
A thoroughly updated introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in five sectors of the utility industry: electric power, natural gas, water, wastewater systems and public transit.
Commoditization and the Strategic Response
Organizations and those who work within them are under attack from the increasingly pervasive impacts of commoditization. With little to distinguish one company's products and services from another or one person's skills and capabilities from the next, organizations and workers alike are finding themselves trapped in the me-too hell of commoditization. For many this means the survival of the cheapest, as price becomes the principal basis for decision making. For others it requires them to think creatively to avoid the trap of commoditization, even though this may only provide a temporary respite. In this groundbreaking book, Andrew Holmes sets out why commoditization represents such a clear ...
Backspin
Backspin is a comprehensive overview of everything golf-related in BC. Veteran sportswriter Arv Olson's work on the trailblazers and the growth of the game and the province's golf courses was "the preeminent resource" on golf history when he self-published Backspin in 1992. This first Heritage House edition has been completely updated and revamped to mark 2012's 120th anniversary of golf in BC. Since its start in Beacon Hill Park in Victoria and Stanley Park in Vancouver, golf has been backed by an assortment of colourful characters who have enthusiastically teamed up to create courses and clubs in the heart of many towns-some of them even running for office to protect their links. Backspin is an encyclopedic reference on the growth of BC's golf game, legendary golf figures past and present, and the golf courses of BC. Olson doesn't neglect the fun, either, including entertaining golf anecdotes and writings from the early days. Hall of Famers and humble hackers, old pros and lucky ace-makers--Olson's history of the game completes the circuit, including everything from humour and hardship to murder and mayhem.
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