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A Complaint Is a Gift
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints...
You Are Amazing
Grounded Spirituality for the Real World Sonia and Sabrina are sisters and best friends. Trained by their mom, a world-renowned spirituality teacher and visionary guide, they know how to move through life with trust and confidence using their intuition and their intellect. They also have super regular problems, like What the heck is bad vibing me right now?, or Where does my soul want to lead me next? They love chic restaurants and Beyoncé. They talk astrology and psychology. They listen to what their Spirits love and they build their lives around what they love, instead of trying to shove their Spirits into their lives. In this book, they share with you their successes and failures. They teach you how to become your own best friend, trust your vibes and your heart, quiet that jerk that lives in your head, and move through life with confidence, trust, and creativity, even if you ’re not totally sure where you ’re going. Deep and real, yet silly and fun, Sonia and Sabrina invite you to become part of their tribe so you can create the life you want!
The Renaissance of Aspirin
This is the story of Anita Thomas and Jack Wheaton, two young doctors unwittingly in possession of a designer antibody for the treatment of fibromyalgia syndrome. The new drug is effective, but dangerously flawed. The problem is Anita Thomas has developed a cheap, safe alternative agent. Naturally, after expenditure of a fortune in development, the drug manufactures are not at all pleased with her. The pieces unfold, as we follow Anita and Jack from beautiful upscale midtown to the seedier downtown counterparts of Boston and Atlanta over shadowed by deadly stalkers and embellished by amorous often comically frustrating misadventures. The Renaissance of Aspirin is peppered with industrial esp...
The Nordstrom Way
Praise for The Nordstrom Way . . . "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."—David D. Glass, President and Chief Executive Officer, Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers."—Willard Marriott, Jr., Chairman and President, Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world."—Leonard A. Lauder, President and Chief Executive Officer, Estée Lauder Companies. "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!"—Donna Karan, Designer and Chief Executive Officer, Donna Karan Company.
Securing the Spectacular City
Seattle's project of 'downtown revitalization' is often touted as a civic endeavour that serves the community as a whole. Gibson questions that assumption. He examines the trade-off between the gain produced by redevelopment and the loss of public space.
No
The bestselling author of "Why Do They Act That Way?" writes the book his readers have been asking him for: how and when to say no to kids and make it stick.
SmotherhoodTM
A raw, funny, and irreverent collection of stories on parenting in the twenty-first century.
Humble Pie
Take a quick look around – politicians, entertainers, sports figures, and even our own circles of family and friends: Humble pie is not on the menu. It’s a me-first society that turns pride into a virtue and humility into a vice. But Christians – especially those who follow the Rule of St. Benedict – are encouraged to embrace humility as a virtue that leads them closer to Christ. And in this upside-down Benedictine world, we reach humility not by descending to the depths but by climbing, joyfully, to the top of a ladder. In this honest, funny, touching book, Carol Bonomo, a Benedictine oblate – a person vowed to live according to the fourth-century Rule – reconciles the conflict ...
Indianapolis Monthly
Indianapolis Monthly is the Circle City’s essential chronicle and guide, an indispensable authority on what’s new and what’s news. Through coverage of politics, crime, dining, style, business, sports, and arts and entertainment, each issue offers compelling narrative stories and lively, urbane coverage of Indy’s cultural landscape.
The Name's Familiar II
The fictional characters Dracula, Madeline, and Lois Lane were all inspired by real people. There really is a Nathan behind Nathan's hotdogs, a Cliff behind CliffsNotes, and an Anne behind Auntie Anne's, but J. Crew is just a figment of a marketing director's imagination. Monica, Sandra, Rita, and the other girls of "Mambo No. 5" fame are Lou Bega's real-life ex-girlfriends. For those of you who have wondered about these names and those who never thought to, Laura Lee details the stories behind them, and many others, in her new book, The Name's Familiar II. This sequel to her book, The Name's Familiar, contains over 350 entries that tell the origins and originators of words, characters, brand names, and even towns. Elmira, New York, for instance, was named after a rambunctious little girl whose mother was constantly calling her. Neighbors heard her name so much they decided to call the town Elmira. The names explained in this book range from those of contemporary pop culture to ancient legend. Whether it's Smokey the Bear or Julius Caesar, you'll be given new insight that will change the way you look at names forever.
