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Amazon.com
In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce." Yet for all the media exposure, the inside story of Amazon.com has never really been told. In this revealing, unauthorized account, Robert Spector, journalist and best-selling author, gives us this up-to-date, fast-paced, behind-the-scenes story of the company's creation and rise, its tumultuous present, and its uncertain future.
The Nordstrom Way to Customer Experience Excellence
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry—in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values s...
Category Killers
Retail is a dog-eat-dog world—and nobody has cannibalized market share more ruthlessly or influenced consumers, communities and competition around the world more profoundly than “category killers” like Wal-Mart, Toys R Us, and Costco This book explores how they did it, what other companies can glean from their killer strategies, and what’s next in retail’s future.
The Mom & Pop Store
Business journalist Robert Spector grew up working in his family's butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail business. Mom & pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike. Long fascinated by the "direct connection" people feel as merchants and customers when they do business in neighborhood stores, at shops that are not super-sized, but human-sized, and responding to the growing "buy local" movement across the country, Spector set out to discover the state, and the state of mind, of independent ...
Encyclopedia of the Holocaust
Encyclopedia of the Holocaust is a comprehensive, authoritative one-volume reference that provides reliable information on this ignoble and frightening episode of modern history. It features eight essays on the history of the Holocaust and its antecedents, as well as coverage of such topics as the history of European Jewry, Jewish contributions to European culture, and the rise of anti-semitism and Nazism. The essays are followed by more than 650 entries on significant aspects of the Holocaust, including people, cities and countries, camps, resistance movements, political actions, and outcomes. More than 300 black-and-white photographs from the archives at Yad Vashem bear witness to the horrors of the Nazi regime and at the same time attest to the invincibility of the human spirit. Best Specialist Reference Work of the Year - Reference Reviews UK
Dwarfism
"A great leap forward for the social and cultural condition of dwarfism." -- Andrew Solomon, "Newsday" This landmark volume is the first to trace the exciting developments in the field of dwarfism research and treatment over the past century -- particularly during the past fifty years. Dr. Betty M. Adelson, a psychologist, has unearthed and synthesized the most significant information about dwarfing conditions, from articles written a century ago to current books and specialized databases.
Tearing Down The Wall of Sound
In 2002, the reclusive and legendary record producer Phil Spector gave his first interview in twenty-five years to Mick Brown. The day after it was published an actress named Lana Clarkson was shot dead in Spector's LA castle. This is Brown's odyssey into the strange life and times of Phil Spector. Beginning with that fateful meeting in Spector's home and going on to explore his colourful and extraordinary life and career, including the unfolding of the Clarkson case, this is one of the most bizarre and compelling stories in pop history.
Amazon.com: The Company and Its Founder
This title examines the remarkable life of Jeff Bezos and his work building the groundbreaking e-commerce company Amazon.com. Readers will learn about Bezo's background and education, as well as his early career. Also covered is a look at how Amazon.com operates, issues the company faces, its successes, and its impact on society. Color photos and informative sidebars accompany easy-to-read, compelling text. Features include a timeline, facts, additional resources, Web sites, a glossary, a bibliography, and an index. Aligned to Common Core Standards and correlated to state standards. Essential Library is an imprint of Abdo Publishing, a division of ABDO.
Follow Your Gut
Subtitle in pre-publication: How the ecosystem in your gut determines your health, mood, and so much more.
