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Service Excellence for Sustainability
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Soft Computing Applications and Intelligent Systems
This book constitutes the refereed proceedings of the International Second International Multi-Conference on Artificial Intelligence Technology, M-CAIT 2013, held in Shah Alam, in August 2013. The 25 revised full papers presented were carefully reviewed and selected from 110 submissions. M-CAIT 2013 hosted four special tracks in a single event: Intelligence Computation on Pattern Analysis and Robotics (ICPAIR 2013), Data Mining and Optimization (DMO 2013), Semantic Technology and Information Retrieval (STAIR 2013) and Industrial Computing & Applied Informatics (IComp 2013). The papers address issues of state-of-the-art research, development, implementation and applications within the four focus areas in CAIT: pattern recognition, data mining and optimization, knowledge technology and industrial computing.
Advances in Visual Informatics
This book constitutes the refereed proceedings of the 6th International Conference on Advances in Visual Informatics, IVIC 2019, held in Bangi, Malaysia, in November 2019. The 65 papers presented were carefully reviewed and selected from 130 submissions. The papers are organized into the following topics: Visualization and Digital Innovation for Society 5.0; Engineering and Digital Innovation for Society 5.0; Cyber Security and Digital Innovation for Society 5.0; and Social Informatics and Application for Society 5.0.
Business Innovation with New ICT in the Asia-Pacific: Case Studies
This book clarifies the direction of business innovation using new ICT such as the Internet of things (IoT), artificial intelligence (AI), smartphones, and cloud computing through a series of case studies on successful trials and advanced businesses in the Asia-Pacific where many industry sectors have been growing successfully in the 21st century. ICT has been playing an important role in value creation for customers and in profit generation for providers, contributing to various service innovation and business innovation. Now, digitalization using IoT and AI provides solutions to address various issues in the human society, which is transforming services and businesses in the 21st century. ...
Fundamental and Applied Sciences in Asia
This book gathers selected science and technology papers presented at the 2018 International Conference on Science Technology and Social Sciences (ICSTSS 2018), organised bi-annually by Universiti Teknologi MARA Pahang, Malaysia. Based on the theme “Redesigning Education for Industrial Revolution”, the papers in this book address a broad range of topics in the fundamental and applied sciences, including computer science, engineering, environmental and management, furniture, forestry, health and medicine, material science, mathematics, plantation and agrotechnology, sport science and statistics, covering theoretical, numerical and experimental studies. The book serves as a platform for di...
Climate Change Management and Social Innovations for Sustainable Global Organization
The issue of climate change poses a significant challenge to organizations worldwide, affecting the availability and quality of essential resources such as energy, water, and manpower. This research book emphasizes the urgent need for social and technological innovations to address the negative impact of climate change and transition towards a Net Zero economy. Strategies such as lifestyle alterations, efficient resource utilization, and adoption of clean technologies can assist organizations in dealing with this global concern. Climate Change Management and Social Innovations for Sustainable Global Organization offers a comprehensive examination of the nature and impact of climate change on...
Wood Waste Management and Products
This book examines the application of wood waste in various advancements in environmental fields, such as construction, renewable energy, bio-absorbent, and agricultural and wood-based material. Featuring illustrations, and tables summarizing the latest research, it gathers up-to-date information on the application of various types of wood waste which could be applied in a practical manner to materially reduce nuisance created by fallout of wood-based industries from different sources. Given its scope, the book is a valuable reference book for research students and reference resources for researchers, academics, and industrial scientists working in the field of wood waste management and their utilization.
Business Model Innovation
Business model innovation is an important source of competitive advantage and corporate renewal. An increasing number of companies have to innovate their business models, not just because of competitive forces but also because of the ongoing change from product-based to service-based business models. Yet, business model innovation also involves organizational change process that challenges existing processes, structures and modes of control. This volume features thirteen chapters written by authorities on business model innovation. The specific angle, and the novel feature of this book, is to thoroughly examine the organizational dimension of business model innovation. Drawing on organizatio...
Mixed Methods Research for Nursing and the Health Sciences
Mixed methods research combines quantitative and qualitative research methods in a single study. The use of mixed methods research is increasingly popular in nursing and health sciences research. This growth in popularity has been driven by the increasing complexity of research problems relating to human health and wellbeing. Mixed Method Research for Nursing and the Health Sciences is an accessible, practical guide to the design, conduct and reporting of mixed method research in nursing or the health sciences. Each chapter stands alone, describing the various steps of the research process, but contains links to other chapters. Within the text, ‘real-life’ examples from the published lit...
