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Multichannel-Management
Unternehmen sind heute mit kaum mehr berechenbarem multioptionalen Konsumentenverhalten konfrontiert. Es stellt sich daher nicht mehr die Frage, ob "Mono-" oder "Multichannel-Marketing", sondern vielmehr, ob es durch die gewahlte Strategie gelingt, die Moglichkeiten des Multichannel-Management optimal auszunutzen. Daher gehort die Gestaltung einer Multichannel-Kommunikation zu den schwierigsten Aufgaben des strategischen Managements. Dies beinhaltet die Konfiguration, Gestaltung und Steuerung von Kommunikationskanalen (klassische Kanale, Web 2.0-Welt), Medien (TV, Internet, M-Commerce etc.) und Marken (kooperative Markenfuhrung, E-Branding). Die Schwierigkeit besteht vor allem in der ganzheitlichen Abstimmung von Online- und Offline-Kanalen sowie in der zielgruppengenauen Ausrichtung der unternehmerischen Kommunikationsstrategie. Christin Emrich bietet in ihrem Buch wissenschaftlich fundierte Konzepte fur Leser, die mehr als Grundlagenwissen suchen.
Consumer Behaviour
La 4è de couv. indique : "Now in its seventh edition, Consumer Behaviour: A European Perspective provides the most comprehensive, lively and engaging introduction to the behaviour of consumers in Europe and around the world. The new slimline edition has 13 chapters, maintaining its breadth of coverage and making it ideal for second- and third-year undergraduates as well as Master's students. The book links consumer behaviour theory with the real-life problems faced by practitioners in many ways: Marketing opportunity, Marketing pitfalls and Multicultural dimensions boxes throughout the text illustrate the impact consumer behaviour has on marketing activities. Consumer behaviour as I see it ...
Understanding Proactive Customer Orientation
Dennis Herhausen examines how managers can successfully probe latent needs and uncover future needs of customers, labeled as proactive customer orientation. Overall, a systematic change process is developed to guide managers that aim to increase their company's proactive customer orientation.
Handbook of Research on Customer Engagement
Customer engagement is now a critical research priority in contemporary marketing. In this Handbook, a cadre of international scholars offer an overview of current research on this rapidly growing field of study.
Handbook of Research on Customer Loyalty
Identifying customer loyalty as a crucial success factor in contemporary marketing thinking and practice, this innovative Handbook incorporates a rich collection of perspectives on the current topics and research-driven practices in the field. Leading scholars offer an insightful reimagining of the research methods, metrics, and designs for the future of measuring and predicting customer loyalty.
Interkulturelles Marketing-Management
Christin Emrich verfolgt das Ziel, dem Leser ein Wissen für Kulturen und Methoden zu vermitteln, das ihn vor schwierigen Situationen und Fehlern beim interkulturellen Marketing-Management bewahrt. Der Praxisbezug erfolgt durch Praxisbeispiele aus verschiedenen Wissenschaftsbereichen und kulturellen Clustern. Interkulturelle Fallstudien und -unternehmenspraktische Übungen ermöglichen, das zuvor Gelernte unmittelbar zu überprüfen. Neu in der 3. Auflage Die 3. Auflage wurde neu strukturiert und vollständig überarbeitet. Die Autorin entwickelt erstmals ein nicht-hierarchisches wissenschaftliches Modell für ein modernes interkulturelles Marketing-Management und adaptiert die Modellteile auf die Instrumente des Marketing-Mix sowie auf ein interkulturelles Netzwerkmanagement. .
Pain
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Proceedings of the 2009 Academy of Marketing Science (AMS) Annual Conference
Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science. This volume includes the full proceedings from the 2009 Academy of Marketing Science (AMS) Annual Conference held in Baltimore, Maryland.
Proceedings of the 2010 Academy of Marketing Science (AMS) Annual Conference
Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science. This volume includes the full proceedings from the 2010 Academy of Marketing Science (AMS) Annual Conference held in Portland, Oregon.
