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Customer Care
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Providing Effective Library Services for Research
Researchers rely on libraries to provide the information they need; equally, supporting research is a fundamental reason for libraries' existence. This book explores the crucial relationship between libraries and researchers, focusing on developing and managing effective library services to support research, and includes the authentic voices of researchers surveyed. This book will inform and advise all those who work with researchers in libraries, combining practical advice with an exploration of fundamental issues relating to the relationship between research and libraries. It is essential reading for all who work in academic and research libraries, and will be of particular value to newly qualified and practising liaison and research support librarians.
Practical Tips for Facilitating Research
This practical guide offers innovative tips and reliable best practice to enable new and experienced library and information professionals to evaluate their current provision and develop their service to meet the evolving needs of the research community. Interacting effectively with information is at the heart of all research, consequently information professionals have a key role to play in facilitating the development of researchers who are able to operate confidently and successfully in the information world. Grounded in current theory and informed by practitioners from around the world, this practical book offers a wide range of ideas and methods to assist library and information profess...
Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government
2.1 E-Government: e-Governance and e-Democracy The term Electronic Government (e-Government), as an expression, was coined after the example of Electronic Commerce. In spite of being a relatively recent expression, e-Government designates a field of activity that has been with us for several decades and which has attained a high level of penetration in many countries2. What has been observed over the recent years is a shift on the broadness of the e-Government concept. The ideas inside e-Governance and e- Democracy are to some extent promising big changes in public administration. The demand now is not only simply delivering a service - line. It is to deliver complex and new services, which are all citizen-centric. Another important demand is related to the improvement of citizen's participation in governmental processes and decisions so that the governments' transparency and legitimacy are enforced. In order to fulfill these new demands, a lot of research has been done over the recent years (see Section 3) but many challenges are still to be faced, not only in the technological field, but also in the political and social aspects.
Female Faith Practices
This book explores female faith practices, drawing on qualitative research to consider how women navigate and create spiritual and religious practices. The chapters cover Christian, Muslim, Jewish and Buddhist contexts as well as newer spiritual movements. The contributors examine prayer and ritual practices and familial, educational and ritual spaces and relationships in a variety of cultural settings. The volume reflects on the ways in which women subvert traditional or patriarchal religious practices and spaces, both problematising and expanding existing notions of ‘religious practice’. It also touches on research itself as a form of spiritual and academic practice, considering ways in which women challenge androcentric modes of research as well as ways in which the subject of research – in this case, female faith – may challenge the researcher’s convictions and practice. Blending case studies with empirical research, this book will be an outstanding resource to theologians and researchers interested in Practical Theology, Gender Studies, Sociology of Religion and Anthropology.
Conference Tips
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Kicking Ass in a Corset
"What can organizational leaders in business, education, government, and most any enterprise learn from an unemployed, unmarried woman who lived in patriarchal, misogynistic rural England more than 200 years ago? As it turns out, a great deal. In identifying the core virtues of Austen's heroines-confidence, integrity, humility, playfulness, pragmatism, and diligence-Andrea Kayne uncovers the six principles of internally referenced leadership. Utilizing practical exercises, real-life case studies, and literary and leadership scholarship, Kicking Ass in a Corset is a road map for effective leadership that teaches readers of any age or profession how to tune out the external noise and listen to themselves"--
Ethics and Electronic Information in the Twenty-first Century
A compilation of the proceedings from a symposium of the same name as the book. Topics include: access to information; Internet ethics and free speech; the ethics of electronic information in China today; privacy and the Internet; copyright; and regulation of information and Internet commerce.
