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Exploiting CRM
It's time to rethink Customer Relationship Management - not as a discrete technology strategy, or as a stand alone marketing tool. Increasingly demanding customers and intense competition require that customer strategy becomes an integral and high profile component of corporate strategy. This book is for people who understand their business but who want to know how customer-related ideas, tools and technologies can be used in the real world, to help create shareholder value.
Connected Consumer and the Future of Financial Services
Whether you pay the bills or issue them, financial services are changing. From banking to insurance to investments, financial services are being transformed by consumers who are connecting to the Internet in unprecedented numbers globally, driving 4 trends: Mobile-Mobile phones, tablets and cards are revolutionizing payments and financial processes such as insurance claims. Mobile money, notably in Africa, is a driving force. Micro-Microinsurance, microsavings and microcredit are transforming underserved markets using technology. Media-Social media and peer-to-peer (P2P) are the big disrupters, enabling P2P payments and P2P lending. Mining-Enterprises and consumers can mine the vast troves of structured and unstructured data for financial insights. Data can completely redefine risk. Financial services firms must explore the connected consumer for their business. Consumers must understand how financial services are changing and their role in that change.
Boston Directory
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Using Models to Improve the Supply Chain
Around the world, virtually every company is engaged in some form of effort intended to improve the processing that takes place across an end-to-end supply chain system as they work towards moving their organizations to the next level of performance. Supply chain, particularly when enhanced with collaboration and Internet technology, is uniquely su
The City Record
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Dictionary of North Carolina Biography
The most comprehensive state project of its kind, the Dictionary provides information on some 4,000 notable North Carolinians whose accomplishments and occasional misdeeds span four centuries. Much of the bibliographic information found in the six volumes has been compiled for the first time. All of the persons included are deceased. They are native North Carolinians, no matter where they made the contributions for which they are noted, or non-natives whose contributions were made in North Carolina.
Mac-Pap
Ron Liversedge could hardly wait for the call from the International Brigades. A veteran of the Great War, Canada's Great Depression, and scores of battles for social justice, he wanted to get to Spain to fight against Franco's attack on the young Spanish republic. It was the spring of 1937; Liversedge was nearly 40. The call came on May Day. Liversedge left Vancouver, on a clandestine journey through late depression North America, to a ship spiriting his fellow fighters to Europe, to an immediate brush with death when he is torpedoed by a fascist submarine, to rudimentary training of the international volunteers in Spain. Ill prepared and ill equipped, Liversedge in the Mackenzie Papineau ...
The Treble Almanack
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The Boston Directory
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