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Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team. Its intended for all people and organizations who want to go beyond selling something to meaning something. Its about moving past carrying out mere commercial transactions to building relationships and surprising with pleasant experiences.Creating memorable experiences is a powerful form of differentiation. Value propositions are becoming homogenized, so audiences pay less and less attention every time. No matter what you sell or what industry youre in, everything implies a significant level of serv...
Stop Competing on Price is a differentiation manual to sell with dignity at fair prices. To extract the value your business generates. Many companies don't differentiate; and even if they do, fail at communicating it effectively. When a client doesn't perceive a difference, will decide based on price. In this book you will learn how to design and communicate your difference to stop competing on price. This is a book about differentiation. On how to transform an average business into a remarkable one. The problem is not to have a higher price, but not helping the client understand why. Don't be afraid of your competitors' price, but not being able to explain yours.
YELLOW How to create a culture of service and stand up for the customers. A business parable inspired by real-life events. STOP COMPLAINING AND MAKE THINGS HAPPEN Companies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally like silos, disconnected from reality and the needs of the people they claim to serve. But, what if after an exhausting day, you take a taxi and what happens inside the vehicle transforms the way you see your job? What if somebody showed you that it's possible to change your reality if you change your attitude? What if reality is not a cause, but a consequence? What if we got up every morning happy...
Clinical staging is a solution to transform psychiatric diagnosis and improve mental health outcomes.
This book examines in detail the diagnostic approach to manic depressive (bipolar) illness, with special reference to the borderline zones with unipolar depression and schizoaffective disorder. Among other diagnostic issues considered are mixed episodes (often misdiagnosed by psychiatrists), rapid cycling, and the confusion with personality disorders. Within the context of diagnosis and understanding of the dynamics of bipolar disorder, temperament, character, and personality are all extensively discussed. Neurocognitive deficit and disability are covered, as are elements of evolutionary biology and behavior. With regard to treatment, the major focus is on evidence-based therapy, with reference to the results of randomized controlled trials and meta-analyses; in addition, contemporary guidelines and future trends are examined. Careful consideration is also given to the psychosocial treatment approach and issues relating to societal and economic costs and burdens.
“Robert Post is one of the modern pioneers and towering figures in the investigation and treatment of bipolar illness. This volume is a master class in bipolar disorder.”—Russell T. Joffe, MD, Professor of Psychiatry, New Jersey Medical School. This landmark work, based on years of systematic clinical trials and observations at the National Institutes of Mental Health (NIMH) and elsewhere, is the definitive clinical resource on patients with difficult-to-treat bipolar disorder. In the most comprehensive compendium to date, Post and Leverich, both veteran clinicians and expert researchers on bipolar disorder, take a broad, long-term view of the illness rather than simply looking at the ...
Emotional AI and Human-AI Interactions in Social Networking makes readers aware of recent progress in this integrated discipline. Filling the existing vacuum in research in artificial intelligence with the application of social science, this book provides in-depth knowledge of human-AI interactions with social networking and increased use of the internet. Chapters integrating Emotional Artificial Intelligence, examining behavioral interventions, compassion, education, and healthcare, as well as social cognitive networking, including social brain networks, play a pivotal role in enhancing interdisciplinary studies in the field of social neuroscience and Emotional AI. This volume is a must for those wanting to dive into this exciting field of social neuroscience AI. - Serves as a guide on social cognitive neuroscience for mental health and emotional AI for behavioral interventions - Details various technologies of human-AI interactions with social networking - Includes sections on emotional AI in behavioral interventions, compassion, education and healthcare
Recent studies regarding the neuropathology of specific neurological disorders suggest that both neurodevelopmental and neurodegenerative processes may play a role. However, in contrast to the neurodegeneration seen in neurological disorders such as Parkinson's and Alzheimer's disease, the term "neuroprogression" has been used to describe the neurodevelopmental aspect of pathological brain re-wiring that takes place in the context of severe psychiatric disorders, such as schizophrenia or bipolar disorder. Within psychiatry, patients with severe psychopathology, such as those depressed patients who eventually commit suicide, have been shown to present with increased inflammatory markers in th...
Bipolar disorder is a chronic and debilitating mental illness affecting a significant proportion of the world's population. It is associated with significant impairments in health-related quality of life and psychosocial functioning, and has significant illness-related morbidity and heightened mortality rates due to medical comorbidities and suicide. The management of this disorder requires a complex combination of pharmacological and psychosocial interventions which can be challenging for clinicians. Written by world experts in the field of bipolar disorder, The Treatment of Bipolar Disorder: Integrative Clinical Strategies and Future Directions provides readers with a concise and comprehen...