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The Electronic Resources Troubleshooting Guide
A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the componen...
Solving Complex Problems
We live in an ever-modifying world, where people with different interests and goals have to deal with a constantly changing future. Problem solving is a daily experience for everyone. But, especially when problems become highly complex, how does one achieve the best solution to a problem? How are the different insights and interests of those involved included in the problem solving? How is a desired future outcome reached? People are best motivated to act upon complex problems when the essence of the problem is captured in a simple way. This book presents new and practical techniques to do so. Applying these techniques will help the reader to understand and oversee a problem and, eventually, to make decisions and act in situations in which it is not at all obvious what to do. The techniques in this second edition of Solving Complex Problems cover rational problem analysis, creative idea generation, dealing with uncertainty, and comparing different possible solutions. [Subject: Public Administration, Business Management, Sales and Marketing]
