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Handbook of Public Quality Management
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Bureaucracy and Administration
Bureaucracy is an age-old form of government that has survived since ancient times; it has provided order and persisted with durability, dependability, and stability. The popularity of the first edition of this book, entitled Handbook of Bureaucracy, is testimony to the endurance of bureaucratic institutions. Reflecting the accelerated globalizatio
Handbook of Conflict Management
The Handbook of Conflict Management cuts across theoretical perspectives, strategic models, and situational contexts as the first all-encompassing conflict management reference. A young field in both research and practice, this foundational text sets precedents for furthering academic study and real-world progress in managing diverse instances of conflict. It draws on more than 600 references to probe sources of conflict and to prescribe means of reducing tension in organizational, institutional, and community settings. Introducing core themes and issues into the dialogue, the handbook provides techniques to promote peaceful negotiation, cooperation, and consensus.
International Public Policy and Management
An impressive study of economic, state, social, and international restructuring, International Public Policy and Management explores new patterns and advances in the global integration of policies that result from an ever-increasing pace of shared knowledge, regulations, and norms in countries around the globe. It considers the impact of globalized
Handbook of Public Management Practice and Reform
Outlining the origins, motivations, strategies, implementations, and effectiveness of reform policies and programs, Handbook of Public Management Practice and Reform examines changes and challenges in major areas of public administration, including budgeting, finance, human resources, and organizational management, reviews the lessons of reform, and addresses new ideas and emerging issues. Discussing the development and contribution of public administration education, research, and professional associations, the book covers decentralization and deregulation, institutional arrangement and support, and cooperation between public and nonprofit organizations.
Financial Planning and Management in Public Organizations
This work focuses on the theory and practice of financial management in public organizations and local government, highlighting the planning, analysis, and control skills necessary to navigate a future of change in technology, society, politics and economics. It details three fundamental areas of responsibility in the annual financial management cycle - cash management, financial planning, and management control. The authors discuss the financial planning-control continuum, cash management and investment strategies, and techniques of financial and managerial cost accounting to assist financial managers and public administrators in their daily efforts to promote more efficient and effective use of financial resources.
Common Ground, Common Future
Common Ground, Common Future: Moral Agency in Public Administration, Professions, and Citizenship examines the public and private roles of the citizen as a moral agent. The authors define this agent as a person who recognizes morality as a motive for action, and not only follows moral principles but also acknowledges morality as his or her principa
Handbook of Public Sector Economics
The Handbook of Public Sector Economics builds an understanding of the role of public economics in public administration, public policy, and decision making. The handbook introduces a wide variety of current issues related to the public provision and production of goods and services. The volume documents the history of economics and fiscal doctrine, explores the theory of public goods and the structures from which resources are collected and expanded, and analyzes heavily debated issues of economics that are important to current and future practitioners of public policy and administration. It focuses on the effects of fiscal policy on savings and investment, consumer behavior, labor supply, wealth, property, and trade. Written in a simple and straightforward style, the initial chapters establish the foundation of public economics, with the subsequent chapters addressing the collection and distribution of government resources and market reactions to fiscal policies.
Public Administration
Offering strategies for a new generation of administrative systems, this book explores the impact of recent managerial reforms and shifting societal values on the stability, legitimacy, and progress of democratic governments. The chapters highlight innovations in consumer communication management and marketing, evolving methods of policy planning, formation, and implementation, and the role of high-information/high-technology in public agencies. Providing insight into the changing environment present in most governing structures, the book covers ethical dilemmas in public service, the definition of work for public sector employees, and population behavior during mass disasters.
