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Apollo, Challenger, Columbia
Phillip K. Tompkins' book provides unparalleled longitudinal insight into the organizational successes and failures of NASA. In focusing on organizations in trouble, Tompkins identifies ten "communication transgressions."
Managing Risk and Complexity Through Open Communication and Teamwork
Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organizations. The book initially focuses on NASA, an organization that experiences and engages with high complexity and risk daily. As a participant-observer in the Apollo program, the author witnessed p...
Organizational Communication Imperatives
Organizational Communication Imperatives: Lessons of the Space Program, by Phillip K. Tompkins, provides unparalleled insight into the communication successes and failures of NASA's Marshall Space Flight Center. It spans a 25-year period--from the Apollo Program to the present-day dilemmas of the space program. Much of the book focuses on communication problems involved in the Challenger disaster. Tompkins is a master of what Clifford Geertz called "thick description." The result is a compelling, richly-detailed case study that brings alive the field of communication to students. Organizational Communication Imperatives eases the job of teaching by providing students with a narrative that st...
Who is My Neighbor?
Who Is My Neighbor? is a compelling account of the author's ten-year journey as a volunteer at the St. Francis Center, a homeless shelter in Denver, Colorado. A retired Professor of Communication, Phil Tompkins marshals his considerable experience as a participant observer in recording the voices of the guests of the shelter as they teach us about their situation. We learn about their hopes for regaining a home and their fears as they are victimized-in some cases even murdered. Tompkins shows how effective communication and organization can contribute to finding an end to homelessness and establishing a movement toward protective action, especially when a proactive local government gets involved. In addition to giving voice to homeless people, Who Is My Neighbor? explores Denver Mayor John Hickenlooper's ambitious Commission to End Homelessness. This remarkable social experiment, now called Denver's Road Home, is two years into implementing an innovative plan for ending homelessness. It provides a model for other cities nationwide where persistent homelessness has defied resolution.
The New Handbook of Organizational Communication
This handbook provides an analysis of the latest advances in this exciting field. It assists in establishing a clear identity that has grown over the latter part of the century. The contributors provide a more multidisciplinary perspective drawing from the fields of organizational behavior, management studies and communication.
Managing Risk and Complexity through Open Communication and Teamwork
Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organizations. The book initially focuses on NASA, an organization that experiences and engages with high complexity and risk daily. As a participant-observer in the Apollo program, the author witnessed p...
Communication Crisis at Kent State
Originally published in 1971. On May 4th, 1970, shots fired by the Ohio National Guard at Kent State University were heard around the world. People were either outraged by the killings or outraged at the students. Instant experts rendered the judgment that it was all a problem of communication. This book tested that hypothesis as it presents the result of an in-depth series of interviews both within and outside the university soon after the tragic event. The book includes a narrative of an initial understanding of the incidents but admits its limit in full information as it outlines the results of the study, which looked at systems and subsystems of information flow. This book adds to the understanding of problems of communication in large organisations and particularly education establishments as well as being a cautionary tale of a specific event.
Organizational Communication
The authors of these nine chapters consider traditional themes and new research directions in the growing discipline of organizational communication. In contrast to much of the previous research on this topic, the authors share a 'field view' of communication -- moving away from the traditional concern with observable behaviour or systems of behaviours and events. The result is a general theoretical shift away from a collection of empirical positions to studies that help describe the field in new and ingenious ways.
In the Public Domain
Explores how recent presidents have managed communications with the American public.
Replication and Open Communication
Replication and Open Communication As Methods of Finding the Truth combines academic research with significant real world experiences that will surprise and amaze. In this book you will follow Dr. Tompkins' first-person narrative of moving from a failed replication of an experiment in a chemistry lab to his investigative work as he attempted to replicate the facts of Truman Capote in his "non-fiction novel" In Cold Blood. This search for replication resulted in Dr. Tompkins' article in Esquire Magazine titled In Cold Fact, which presented a detailed counter narrative of many of the facts in Capote's book. Replication and Open Communication as Methods of Finding The Truth continues with Dr. T...
