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The Expert Library
The Expert Library provides an overview of the changing dynamics entailed in recruiting and retaining academic library professionals for the 21st century and contains fresh thinking and insights into what will be required to ensure continued library relevance and success through its people.
Genealogical History of Deacon Stephen Hart and his Descendants, 1632 - 1875
Reprint of the original, first published in 1875.
Directory of Eric Resource Collections, 1996
Lists 1,029 organizations that provide access to the Educational Resources Info. Center (ERIC) databases and related resources. Arranged geographically and grouped into three categories -- the U.S., outlying territories, and other countries. Designed to help users quickly locate organizations that offer ERIC resources and related services within a geographically short distance. Organizations included do one or more of the following: provide online or CD-ROM access to the ERIC databases on a regular basis; maintain sizable collections of ERIC microfiche; and subscribe to and collect ERIC pub's. &/or ERIC clearinghouse pub's.
Assessing Service Quality
This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
The MLS Project
This book documents the shortcomings of the MLS project—an ill-conceived approach to a situation that no longer exists—and suggests a new approach to professionalism for librarians.
Contexts for Assessment and Outcome Evaluation in Librarianship
This themed volume focuses not on the how of undertaking assessment and outcome evaluations, but rather on their successes and failures in various contexts in which these tools have been and will be used.
Perimeters of Democracy
During times of conflict, Americans have worried that enemies within would twist freedom of speech into a weapon of propaganda and use freedom of assembly to unleash violent internal chaos. As a result, the government isolated and confined within federal communities groups that they deemed dangerous. Within these so-called cultural structures of realistic democracy, the government awkwardly attempted to protect citizens while curbing their rights and freedoms. ø It is no accident that the government?s enclosed worlds were most numerous in the American West, where abundant open space has long symbolized the glory of American freedom and progress. Heather Fryer looks at four of these inverse ...
